Head of University Partnerships

Summary

Join HyperionDev, a leading provider of accelerated tech education, as their full-time Head of University Partnerships. In this role, you will be responsible for managing and delivering university partnerships, fostering relationships, identifying growth opportunities, and building trust in HyperionDev's products and performance. You will work closely with the Department Head to bridge business development, project management, and cross-functional collaboration to drive strategic growth. Ideal candidates possess experience in account management, client success, and project management, with the ability to navigate higher education structures and thrive in a fast-paced, start-up environment. You will leverage a deep understanding of partnership dynamics to support university partners, excel at managing multiple stakeholders, communicate effectively, and drive new business opportunities. This role also offers the opportunity to contribute to building HyperionDev's culture, shaping strategies for talent acquisition, planning, and collaboration across teams. If you are passionate about online education, motivated to change lives through learning, and eager to be a core part of a rapidly growing organization, this is the opportunity for you.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Communication or a related field. Advanced degree preferred
• 5+ years of account management, customer success, or client servicing experience, including at least 3 years managing university partnerships in edtech or higher education setting
• Demonstrated history in high partner retention and growth and a track record of supporting institutions make a step change in their academic adoption of e-learning
• An ability to act as a trusted external advisor to institutional senior staff, developing strong partnership relationships and influencing across institutional boundaries
• High level communication and presentation skills including executive level presentations
• Strategic thinking and problem-solving abilities, with a proactive approach to identifying opportunities for innovation and growth
• An ability to manage complex decision-making processes involving numerous stakeholders with varying backgrounds and interests

Responsibilities

• Own the overall success of university partnerships by expertly managing partner relationships and striving for a best-in-class approach to everything we do
• Identify and pursue growth opportunities within the university ecosystem through proactive outreach, consultative selling and a long-term strategic view towards growing the partnerships
• Create a systematic, process-driven approach to partner relationship management
• Oversee operational planning and risk management across key phases of the engagement with the partner, and problem-solving issues as they arise
• Serve as the primary point of escalation when issues arise, troubleshooting, and ensuring quick resolution
• Provide quantitative/qualitative analysis to inform team decision-making and product roadmap
• Ensure the HyperionDev team is following up on its commitments, is coordinated in its activities, and responds in a timely way to achieve positive outcomes
• Conducting business reviews and sharing insights and best practices

Preferred Qualifications

• Prior experience in a high-growth, tech-focused environment
• Prior experience with OPM models in Universities beyond South Africa, eg Australia, UK or European Markets
• Experience in conducting highly rigorous market analysis and due diligence

Benefits

• Hybrid work : We are a hybrid work organisation offering flexibility on your schedule. Remote working options are available for candidates not in proximity of a HyperionDev Campus
• Learn new tech skills: We offer our employees the opportunity to enrol part-time in our Coding Bootcamps
• Join the heart of tech in Africa, Europe and the US: You'll work with the best of the best and rub shoulders with the world leaders in edtech, developer education, and developer assessments. Join one of the most ambitious and highest performing tech companies in the space, with a management team that draws their former experience from top tech companies
• Life-changing work: Solve real problems that make education and tech careers accessible to those who need it most: you're allowed to brag about it