Health Navigator

Summary

Join CopilotIQ + Biofourmis, a leader in health tech innovation, and contribute to transforming in-home care with our AI-driven platform. As an LPN/LVN Health Navigator, you will play a crucial role in supporting individuals through every stage of their health journey, from pre-surgical optimization to chronic care. You will monitor and screen incoming alerts, calls, and chat communications, schedule and participate in audio-visual calls with patients, and report abnormal values or concerns to the Registered Nurse. You will act as a liaison for patients, ensuring their needs are met during monitoring, and work collaboratively with the clinical care team to enhance health outcomes. This role requires a current, active, unrestricted LPN/LVN license in California, a minimum of 2 years of hands-on nursing experience, and strong interpersonal and communication skills.

Requirements

• Must have a current, active, unrestricted LPN/LVN license in the state of California and be in good standing with the Board of Registered Nurses
• A minimum of 2 years hands on nursing experience is required; telehealth and chronic care management experience is strongly preferred
• Strong interpersonal and communication skills to effectively interact with patients, families, and care teams
• Ability to work collaboratively in a remote healthcare environment to support coordinated care efforts
• Strong computer skills and ability to learn and use new technology
• Empathy, compassion, and patience
• High level of professionalism and ability to work independently
• Strong problem-solving abilities with attention to detail
• Ability to handle stressful situations appropriately
• Adaptability, patience, and a positive attitude
• Must be able to work from home with a HIPAA compliant environment
• Must be available to work some holidays

Responsibilities

• Conduct patient onboarding via phone, providing a clear explanation of program goals and responsibilities
• Register patients in the EHR system
• Assist in reviewing patient records and documentation
• Receive and perform follow-up calls and document all information obtained on the call in the appropriate charting systems and tools
• Support participants' physical and emotional wellness with a holistic health approach
• Communicate concerns, changes in condition and all medical complaints to the Registered Nurse
• Troubleshoot issues with technology and escalate technical difficulties that cannot be resolved
• Schedule task appointments in the EHR

Preferred Qualifications

EHR experience, specifically AthenaHealth, is a plus