Managing Director, Retail Media and Marketplaces

Summary

Join Darkroom, a rapidly growing omnichannel growth marketing agency, as the first Managing Director of Marketplaces & Retail Media. This role is responsible for building and scaling a new division focused on e-commerce and retail media, overseeing the Marketplaces team and new Retail Media service offerings. You will be responsible for developing and implementing scalable processes, establishing best-in-class operational frameworks, and leading the development of a unified commerce strategy. As a trusted advisor to high-profile CPG clients, you will help them navigate digital commerce, marketplace growth, paid retail media, and omnichannel growth. You will also lead, mentor, and develop a team of brand managers, analysts, and media strategists, fostering a culture of innovation, excellence, and high performance.

Requirements

• 10+ years of experience in CPG e-commerce, digital commerce, retail media, and marketplace strategy, with a track record of building and scaling teams
• Strong operational leadership experience, including process development, workflow optimization, and cross-functional team integration
• Deep expertise in Amazon, Walmart, Instacart, Target, Criteo, PromoteIQ and other retail media networks, as well as last-mile delivery services like GoPuff, Uber Eats, and DoorDash
• Proven ability to develop and execute omnichannel strategies that drive revenue growth across marketplaces, retail media platforms, and digital shopper marketing
• Exceptional client management skills, with experience leading engagements with top-tier brands
• Data-driven decision-maker with a strong understanding of performance marketing, analytics, and optimization
• Experience leading teams in a high-growth, fast-paced environment, with a passion for mentorship and team development

Responsibilities

• Build and scale an integrated Marketplaces & Retail Media division, aligning service offerings across Amazon, Walmart, Target, Instacart, Criteo, CitrusAds, GoPuff, Uber Eats, DoorDash, and other retail media networks
• Develop and implement scalable processes to drive efficiency, optimize workflows, and improve client outcomes across both marketplace and retail media channels
• Establish best-in-class operational frameworks, ensuring seamless collaboration between teams managing retail media, marketplaces, and performance marketing
• Work with our executive team to commercialize scopes that make sense for our clients, maximize margin, and perform, above all else
• Lead the development of a unified commerce strategy, ensuring clients have an integrated approach across retail media, e-commerce marketplaces, and brick and click services
• Oversee the alignment of organic and paid strategies across platforms to maximize client performance and ROI
• Drive innovation in retail media investments, leveraging insights and data to optimize advertising performance and in-store sales velocity
• Work closely with our VP of Operations and Senior Director of Marketplaces to enhance Amazon capabilities and evaluate client and team health
• Serve as a trusted advisor to high-profile CPG clients, helping them navigate digital commerce, marketplace growth, paid retail media, and omnichannel growth
• Develop and oversee scalable account management frameworks, including automated client KPI dashboards, ensuring consistent client engagement, reporting, and performance tracking across the team
• Identify new revenue growth opportunities, including platform expansions, new service offerings, and strategic partnerships
• Stay ahead of emerging trends in e-commerce marketplaces, retail media and digital shopper behavior, ensuring Darkroom remains at the forefront of the industry
• Work with our Revenue team on key account pitches, upsell and cross-sell strategies to increase departmental MRR
• Lead, mentor, and develop a team of brand managers, analysts, and media strategists, fostering a culture of innovation, excellence, and high performance
• Drive team expansion and operational excellence, ensuring scalable growth while maintaining exceptional client service
• Establish training and development programs to upskill team members and keep them ahead of industry trends

Benefits

• Unlimited Vacation Policy and Holidays: Rebooting is one of the most important parts of growth. At Darkroom, you have access to a flexible vacation policy and 10 holidays throughout the year to keep you recharged and sharp
• Location, location, (or no) location: Remote-first culture with a strong community base. With Hubs in the Bay Area, New York, Philly, Lisbon, Sao Paulo, and Barcelona!
• Health & Wellness: Company-sponsored medical, dental, and vision benefits with, so you can stay as healthy as can be
• Finances, growth, and retirement: After one year with Darkroom, we deliver a robust 401k program with company match, equity incentives, and a profit-sharing opportunity so we can help you save as the company grows
• Endless opportunities for growth: Our agency is founded on an interdisciplinary approach, giving Darkroomers insights into services far beyond your job description. Grow your skills and interests beyond your niche and stay at the forefront of the industry through total immersion in cross-functional collaboration
• Parental Leave: flexible parental leave benefits to support new parents during this important transition, ensuring time to bond with their families while maintaining work-life balance