Healthcare Account Representative - Inside Sales

Summary

Join A Place for Mom as a Healthcare Account Representative (HCAR) and contribute to the growth and success of both your customers and the company. As an inside business development salesperson, you will be the primary point of contact for professional patient referrals within a dedicated book of accounts, including hospitals, skilled nursing facilities, and other senior services professionals. Your responsibilities will include identifying new account opportunities, expanding the number of referring professionals within existing accounts, and generating direct patient referrals to meet or exceed monthly goals. You will also nurture relationships to become a trusted resource for senior living options in your area, collaborate with Senior Living Advisors and other teams to ensure a positive customer experience, and stay informed about the healthcare professionals ecosystem to understand how A Place for Mom can best serve their needs. This role requires a passion for senior care, strong sales skills, and a proven track record of success in a metric-driven environment.

Requirements

• Collaborative inside sales professional who is excited by personally contributing to the growth and success of their customers and APFM
• New business development experience required (in a healthcare setting preferred)
• Demonstrated success in a metric-driven/quota environment
• Proven ability to develop opportunities from ideation to execution
• Willingness to comply with company policies and government regulations
• Night and weekend availability as needed
• Ability to travel outside of local region annually, for regional or national meetings
• Must have hard-wired internet connection access

Responsibilities

• Develop business partnerships and agreements in your owned accounts that result in driving the right patient referrals on a consistent basis
• Manage customer / referral pipeline on a daily basis and accurately record in our CRM to ensure up-to-date communication with all professional referral sources
• Generate 25 or more appropriate direct referrals each month, producing an outcome of 8-10 or more move-in’s per month from your direct referral pipeline
• Nurture relationships to be the “go to” thought leader and resource for senior living options locally
• Familiarize yourself with the healthcare professionals ecosystem to determine how APFM can best fit into their operations
• Achieve goals via cold-calling, managing telephonic appointments and Zoom/WebEx meetings as necessary
• Understand and appreciate the needs and wants of your healthcare professionals and the families they serve in order to provide appropriate assistance to seniors and families needing senior housing assistance
• Work collaboratively with your Senior Living Advisors and cross functionally with other teams to ensure a best in class experience for all customers

Preferred Qualifications

• 2+ years telephone sales/ telemarketing, business development or relationship sales is preferred
• Bachelor’s degree strongly preferred
• Basic Technology Skills a must; Social Media savviness and VOIP telephony system experience a plus

Benefits

• Base Salary $40,000
• On Target Earnings: $65,000 (uncapped)
• 401K plus match
• Dental insurance
• Health insurance
• Vision insurance
• Paid Time Off