Healthcare Engagement Coordinator

Summary

Join Vesta Healthcare, a specialized medical group focused on long-term home care, and become a vital part of our team dedicated to improving the lives of caregivers and care recipients. We utilize virtual care and technology to support caregivers in their crucial role. As a team member, you will coordinate patient appointments, train patients on technology, communicate with patients and their care teams, and maintain detailed records. This role requires experience in healthcare, care coordination, and communication with patients via telehealth. We offer a supportive and collaborative work environment with competitive benefits, including health insurance, paid time off, and a 401k match.

Requirements

• Fluency English and Spanish
• 2+ years of experience working in a healthcare setting
• 2+ years experience helping to coordinate care and services for members of a fragile population
• Experience communicating with patients via phone/telehealth
• Knowledge and understanding of chronic care management processes
• A customer service mindset for both internal and external customers
• Experience with documenting in electronic medical records

Responsibilities

• Coordinate, schedule, confirm and manage virtual patient appointments
• Handle cancellations and resolve scheduling conflicts as they occur
• Train patients in using and troubleshooting tech issues pertaining to video calls
• Ensure smooth patient flow by providing education during scheduling/confirming
• Communicate with the patient and their care team through various channels (calls, text, chat, etc) to ensure optimal clinical outcomes
• Maintain a positive, empathetic and professional attitude at all times
• Document all interactions with the patient and family within our proprietary system and our EHR
• Manage tasks for patients as needed (i.e. schedule appointments, collect consent, send documents, etc)
• Perform other duties as required or assigned
• Data entry within operating dashboards, reporting and workflow platforms
• Ensure Data Quality and Accuracy

Preferred Qualifications

• A love for the elderly and ensuring they remain healthy at home
• Ability to multitask
• Ability to perform duties as assigned or requested
• Comfortable in a dynamic and always evolving startup environment

Benefits

• Competitive health, dental, and vision insurance options with costs partially subsidized by us
• Generous Paid Time Off (Vacation, Sick, and Personal Days)
• ~12 paid holidays per calendar year
• 401k plus company match
• One time reimbursement to set up your home office
• Monthly reimbursement for internet or other home office expenses
• Monthly health & wellness reimbursement (gym memberships, online health classes, etc.)
• Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
• Pre-tax options for healthcare, dependent care, and transit expenses
• Employee Assistance Program
• Mental Health Benefits through Spring Health
• Optional Insurance Add Ons (Accident, Critical Illness, Hospital, Legal, Identity Theft, Pet Insurance)
• Internal social recognition platform
• A company-provided work computer to perform duties efficiently