Healthcare Engagement Specialist

Summary

Join Salvo Health as an Engagement Specialist and help patients enroll in our care program. You will conduct outreach, educate patients about remote patient monitoring, and provide one-on-one advising to ensure successful platform use. This fully remote position requires strong HIPAA adherence and involves meeting daily, weekly, and monthly KPIs. You will perform outbound calls, enroll patients, and use established call guides to answer questions. High-quality customer service and follow-up are essential. The role is Monday-Friday with 8-hour shifts.

Requirements

• 3+ years work experience in an outbound call center or direct sales position required with demonstrated sales results
• Experience conducting phone conversations and navigating computer tools simultaneously and seamlessly
• Ability to sit at workstation for a long duration using a computer and headset to interact with patients
• Excellent interpersonal, verbal, and written communication skills
• Experience and comfort handling confidential data
• Experience and ability to thrive in a fast-paced, high-growth environment
• Goal-oriented with a focus on achieving sales objectives
• Must have a hard wired, high speed internet connection

Responsibilities

• Perform outbound calls to engage patients of practices and health systems in a discussion about the benefits of Salvo’s program and tech-enabled services
• Enroll patients in Salvo’s program and schedule an initial virtual nurse visit to formally onboard patients to Salvo’s wraparound care service
• Use established call guides and FAQs to engage and educate patients, and use judgment and written guidelines to respond to questions and objections
• Assist patients in understanding the cost of the program, including answering questions to ensure they are well-informed about their insurance coverage and financial responsibilities
• Ensure the highest quality customer service in every interaction and deliver high quality follow-up in responding to inbound calls and voicemails
• Accountable for meeting daily, weekly, monthly, or annual key performance indicators (KPIs)

Preferred Qualifications

• Healthcare and/or functional medicine experience preferred
• Remote work experience preferred
• Bi-lingual a plus (English/Spanish)