Marketing Operations Coordinator

Summary

Join IDEO U as a Marketing Operations Coordinator and execute best-in-class email campaigns, streamlining operations across marketing channels. You will manage web content, support blog operations, collaborate with cross-functional teams, and develop SOPs. This role is perfect for early-career marketers with a passion for learning communities and a knack for detail. The position offers remote work flexibility and opportunities for professional growth within a creative and supportive team. IDEO U is a learning experience and community that helps leaders tap into their creativity. We are a small, mighty, and remote team committed to great work and supporting each other’s growth.

Requirements

• A deep love of organization, project management, and process. In other words, the one who color-codes the calendar and double-checks the checklist
• A strong sense of ownership and follow-through. We’re seeking self-starters who don’t just complete tasks, but adhere to a rapid-fire weekly schedule and thrive in a deadline-driven environment
• Deep curiosity about how people engage with content online, our customer community of lifelong learners, and a knack for spinning that curiosity into better campaigns
• Ability (or ability to learn) ecommerce & email marketing platforms like HubSpot, Mailchimp, WordPress, Shopify, or similar tools
• A self-starter mindset with the humility to learn and the drive to grow

Responsibilities

• Own and execute direct email marketing campaigns to our global learner base, from drafting to QA to final send
• Manage and maintain our web content using a CMS (Content Management System) to keep course pages and landing pages accurate and up to date
• Support our blog operations, uploading and formatting content, collaborating with our editorial partners, and ensuring a clean, consistent brand experience
• Work cross-functionally with marketers, designers, and educators across time zones to support weekly campaigns and product launches
• Develop clear SOPs (Standard Operating Procedures) and improve documentation so your work can scale and evolve
• Learn, grow, and iterate as you gain experience with campaign data, customer insights, and long-term strategy

Preferred Qualifications

• Experience managing email newsletters or automated marketing flows
• Exposure to CMS tools or light HTML knowledge
• A track record of self-directed learning via certifications, personal / community projects, or workshops

Benefits

• Health Benefits: Vision, Dental, Healthcare
• Financial Benefits: 401K matching
• Family & Caregiving: Parental Leave, Adoption Assistance, Fertility Assistance, Transgender Medical Assistance, Breastmilk shipment, Back-up/Dependent Care, Pet Insurance
• Other Benefits: Flexible Work, Flexible Time Off, Paid Holidays, Annual Education Stipend, Home Office Stipend