Teem is hiring a
Healthcare Support Representative

Summary

The job description is for a Customer Support Specialist role based in Argentina, Brazil, or El Salvador, focusing on front-desk duties for dental/optometry practices. The position requires proficiency in English, only resumes written in English will be accepted, and offers training & development, work from home opportunities, and is 100% remote.

Requirements

• Excellent interpersonal skills and emotional intelligence, with the ability to empathize with and provide solutions for patients
• Proficiency in written and verbal English communication
• Detail-oriented and capable of managing multiple tasks in a fast-paced environment

Responsibilities

• Field and manage all inbound and outbound calls in a friendly and professional manner
• Schedule patient appointments efficiently, ensuring the seamless operation of the medical practice
• Create a welcoming and comfortable experience for all patients, resolving any issues with empathy and efficiency
• Assist in bookkeeping tasks, maintaining an accurate and organized record system

Preferred Qualifications

• Experience in scheduling or similar administrative roles is preferred
• Strong problem-solving skills and the ability to adapt to changing circumstances
• Advanced knowledge of confirming and rescheduling appointments, as well as record-keeping practices
• Bookkeeping skills
• Experience with social media platforms is a plus

Benefits

• Training & Development
• Work From Home