Teem is hiring a
Healthcare Support Representative

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Teem

πŸ’΅ ~$88k-$106k
πŸ“Remote - Philippines

Summary

The job description is for a Customer Support Specialist role in dental/optometry practices based in Argentina, Brazil, El Salvador, or the Philippines. The position involves handling customer queries, scheduling appointments, maintaining records, and providing excellent customer service. Key requirements include strong communication skills, experience in scheduling roles, problem-solving abilities, and bookkeeping skills.

Requirements

  • Excellent interpersonal skills and emotional intelligence, with the ability to empathize with and provide solutions for patients
  • Proficiency in written and verbal English communication
  • Detail-oriented and capable of managing multiple tasks in a fast-paced environment

Responsibilities

  • Field and manage all inbound and outbound calls in a friendly and professional manner
  • Schedule patient appointments efficiently, ensuring the seamless operation of the medical practice
  • Create a welcoming and comfortable experience for all patients, resolving any issues with empathy and efficiency
  • Assist in bookkeeping tasks, maintaining an accurate and organized record system

Preferred Qualifications

  • Experience in scheduling or similar administrative roles is preferred
  • Strong problem-solving skills and the ability to adapt to changing circumstances
  • Advanced knowledge of confirming and rescheduling appointments, as well as record-keeping practices
  • Bookkeeping skills
  • Experience with social media platforms is a plus

Benefits

  • 100% Remote
  • Training & Development
  • Work From Home

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