Remote Healthcare Support Representative

Summary

Join our team as a Customer Support Specialist to assist dental/optometry practices with front-desk duties and provide excellent customer support.

Requirements

• Proficiency in written and verbal English communication
• Detail-oriented and capable of managing multiple tasks in a fast-paced environment
• Experience in scheduling or similar administrative roles is preferred

Responsibilities

• Field and manage all inbound and outbound calls in a friendly and professional manner
• Schedule patient appointments efficiently, ensuring the seamless operation of the medical practice
• Utilize advanced knowledge in confirming and rescheduling appointments, adhering to excellent record-keeping practices
• Create a welcoming and comfortable experience for all patients, resolving any issues with empathy and efficiency
• Assist in bookkeeping tasks, maintaining an accurate and organized record system

Benefits

• 100% Remote
• Training & Development
• Work From Home