Wachter is hiring a
Help Desk Support

Summary

Join the Wachter family as a 3rd shift Helpdesk professional! This role offers project management technical support with opportunities for long-term employment, competitive pay, and exceptional benefits. Ideal candidates should have industry experience in voice/data/security or electrical field.

Requirements

• Highschool Diploma or equivalent required
• 1-year of voice, data, security, or electrical field experience
• Local to the Lowell office
• Able to work evening shifts: 10PM - 7AM Sunday through Thursday in office, with occasional OT available
• Highly proficient with the use of computers, including email, spreadsheets, and database Microsoft Office programs
• Excellent written and verbal communication skills
• Exceptional problem-solving skills
• Strong attention to detail, organizational, and follow-up skills
• Efficiently read and decipher manufacturer instructions
• Knowledge of Analog / IP CCTV, Access Control and or Alarm
• Must type at least 40 WPM
• Cisco, Juniper, March, or Verint knowledge a plus
• Experience with Network switch programming
• IP camera programming experience
• Manufacturer certifications

Responsibilities

• Capture data from projects including check in/out times, time on site, and validating work completion documentation
• Provide trouble shooting support to field techs via phone system calls, and emails
• Implement, change, and create processes for different project needs when the arise
• Configure and program hardware remotely
• Ability to execute and or create programs and scripts
• Responsible for assisting technicians in the field with installation and troubleshooting, network switch allocation, remote setup and/or verification of camera field-of-views, aiming and focusing of cameras, and programming cameras for entire sites such as a distribution center
• Assist with any other technical needs that we can meet for the teams as they arise
• Perform any other duties not specifically stated herein, but which your supervisor may assign
• Adhere to all required project safety requirements

Benefits

• Medical, Dental, Prescription & Vision Benefits
• Life, AD&D, and LTD insurance
• Paid Vacation and Holidays
• Teladoc & TriaHealth
• Company-Matched 401(k) and IRA Retirement Savings