DEF CON is hiring a
Help Desk Support Specialist

Summary

The Help Desk Support Specialist at DEFCON AI is responsible for providing customer support and technical troubleshooting in a secure environment, particularly in software and Gov Cloud settings. The position requires a Secret security clearance and CompTIA A+ certification, with experience in a technical support role being preferred.

Requirements

• Security Clearance, Secret Required
• CompTIA A+: Required for demonstrating basic IT and troubleshooting skills

Responsibilities

• Respond to customer inquiries through secure communication channels
• Diagnose and troubleshoot issues related to software, Gov Cloud
• Maintain and update the Runbook
• Document all customer interactions thoroughly
• Maintain a deep understanding of the software, Gov Cloud environments
• Regularly update and enhance the knowledge base

Preferred Qualifications

Experience in a technical support or help center role, particularly within a government-regulated or secure environment

Benefits

• Career track opportunity with potential for rapid advancement
• 100% employer paid, comprehensive health care including medical, dental, and vision for you and your family
• Flexible work environment with in-person & remote options
• Paid maternity and paternity for 14 weeks at employees' normal pay
• Unlimited PTO, with management approval
• Opportunities for professional development and continued learning
• Optional 401K, FSA, and equity incentives available