FusionTek is hiring a
Help Desk Technician

Summary

FusionTek is hiring a Help Desk Support Technician who will primarily focus on desktop and laptop support, work with a team, and deliver world-class service to clients. The job requires at least 1 year of professional IT support experience, knowledge of Windows 10/11, MacOS, Microsoft 365 office suite, and excellent communication skills.

Requirements

• Minimum of 1 year of professional IT support experience
• Working knowledge of Windows 10, 11 and MacOS
• Working knowledge of the Microsoft 365 office suite
• Superb verbal and written communications skills are a must
• Ability to lift and carry equipment up to 50 pounds
• Reliable transportation

Responsibilities

• You’ll primarily be focused on desktop and laptop support, including break/fix issues, application installation and configuration, and user level settings
• You’ll also be involved in the security side of things, where you’ll be tasked with investigating and remediating malware alerts and helping users enroll in MFA
• You’ll work through our ticketing system to document, track, and escalate tickets, and you’ll also work in our documentation platform to keep everything up to date along the way

Preferred Qualifications

• Knowledge of Office 365 cloud services is a plus
• Knowledge of Azure and/or AWS is a plus
• A+ and/or Network+ certifications are preferred
• Experience working in a ticketing system is preferred, with Autotask experience a huge plus

Benefits

• Salary range - $30 to $35 per hour
• Competitive pay with quarterly bonus eligibility
• 90% of your medical/dental/vision insurance paid by the company
• 401(k) plan with 4% company matching and immediate vesting
• Eight paid holidays and 18 days of PTO in year one
• Educational reimbursement for certification tests and company supplied training resources
• Monthly cell phone stipend
• Catered lunches every Wednesday in our offices
• Fun team events