Rallye Motor Company is hiring a
IT Help Desk Technician, United States

Summary

The Rallye Motor Company is seeking a Help Desk Technician to provide technical assistance on computer systems. The role involves troubleshooting issues remotely, communicating effectively with customers, and identifying potential improvements in procedures. The salary range is $20 - $29 hourly.

Requirements

• BS/BA in IT, Computer Science or relevant field
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proven experience as a help desk technician or other customer support role
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team

Benefits

• Health, Dental, Vision, Long and Short Term Disability, Life Insurance
• Paid Time Off
• Volunteer Program
• EAP