TWO95 International is hiring a
Helpdesk Assistant
TWO95 International
π΅ ~$260k
πUnited States
Please let TWO95 International know you found this job on JobsCollider. Thanks! π
Summary
The job is for a Jr. Helpdesk Assistant in Cherry Hill, NJ, offering full-time employment with market competitive salary. The role involves providing remote and onsite support for computer devices, troubleshooting issues, documenting processes, managing networks, and being part of the on-call schedule.
Requirements
- Required to be part of the on call schedule
- Performs other duties and responsibilities as assigned by the MSP Manager
Responsibilities
- Provide Help Desk Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices
- When necessary provide onsite support
- Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents
- Troubleshoot and resolve system hardware and software problems
- Triage and identify issues related to routing, switching, activity directory, DHCP and DNS
- Document processes and procedures as required
- Manage and maintain our customersβ networks
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Please let TWO95 International know you found this job on JobsCollider. Thanks! π