Remote Helpdesk Assistant

Summary

Join our team as a Jr. Helpdesk Assistant, providing remote support for desktops, laptops, printers, servers, and computer-related devices, with opportunities for onsite support and professional development.

Responsibilities

• Provide Help Desk Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices
• When necessary provide onsite support
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents
• Troubleshoot and resolve system hardware and software problems
• Triage and identify issues related to routing, switching, activity directory, DHCP and DNS
• Document processes and procedures as required
• Manage and maintain our customers’ networks
• Required to be part of the on call schedule
• Performs other duties and responsibilities as assigned by the MSP Manager