Helpdesk Technician

Summary

The Helpdesk Technician is responsible for providing phone and in-person support to users for email, directories, and desktop applications. They serve as the initial point of contact for troubleshooting network applications and diagnose and resolve hardware and software PC and printer problems. The technician assists users with applications developed under contract or its predecessors and ensures efficient resolution of technical issues while providing timely updates to users. They document and track support requests and resolutions and communicate effectively with users.

Requirements

• Professional Certificate (CompTIA A+, Network+, Security+, or CCNA) or Associate Degree
• 3 years of relevant experience
• Proficiency in troubleshooting network applications, hardware, and software issues
• Strong understanding of standard Windows desktop applications and email systems
• Excellent communication and customer service skills

Responsibilities

• Provide phone and in-person support to users for email, directories, and desktop applications
• Serve as the initial point of contact for troubleshooting network applications
• Diagnose and resolve hardware and software PC and printer problems
• Assist users with applications developed under the contract or its predecessors
• Ensure efficient resolution of technical issues and provide timely updates to users