Helper Success Manager

Summary

Join Taskrabbit as a Helper Success Manager and oversee a Book of Business of Helpers and Hands across the United States, driving activation, retention, utilization, and quality. This remote-first role, with limited travel, will transition to a hybrid model in 2025. You will coach and mentor Helpers, leverage data-driven insights, and implement supply alignment tactics. The ideal candidate is a strong communicator with a people-centric approach and experience in customer-facing roles or at a marketplace company. This role is pivotal in shaping the function and requires strong analytical, communication, and organizational skills. Taskrabbit offers competitive compensation, benefits, and a supportive, diverse work environment.

Requirements

• Bachelor’s Degree or equivalent business experience
• 4+ years of professional experience, ideally in customer-facing roles, operations, or at a marketplace company
• Strong analytical with Excel / Google Sheets is required
• A people-oriented self-starter with a passion for helping others succeed and a problem-solving mindset
• Adaptable in fast-paced environments, with the ability to translate high-level objectives into action plans, quickly pivot through changes, and ask for support when needed
• Experienced in driving results through collaboration, data analysis, and strong execution skills
• An enthusiastic “people person” who derives joy from helping people succeed
• A confident communicator and negotiator—able to engage effectively via email, video, phone, and in person
• A time management expert, with strong organizational skills and the ability to juggle competing priorities effectively
• Detail-oriented with a keen eye for accuracy and consistency
• A collaborative team player who brings energy and passion to the workplace

Responsibilities

• Own and grow your Book of Business of Helpers, ensuring high activation, retention, utilization, billing, and quality across the United States
• Coach and mentor Helpers daily, helping them become highly successful on the platform and achieve their goals
• Leverage data-driven insights to optimize Helper journeys, ensuring effective decision-making and continual improvement
• Track performance metrics, identify trends, and respond with tailored programs and supply alignment tactics
• Plan and execute communications to drive behavior change and increase supply alignment among Helpers
• Onboard new Helpers effectively, ensuring they are set up to execute high-quality jobs and engage fully with the platform
• Execute quality programs as directed by the Helper Quality team, maintaining standards of excellence across your markets
• Identify at-risk Helpers and proactively engage them with retention strategies to prevent churn
• Communicate business impact and performance insights to broader business leads and teams, helping to drive continuous improvement
• Lead local community engagement, organizing and executing events that connect and support the Helper community
• Collaborate cross-functionally with the Tasker Success and Tasker Quality teams to drive success for new programs and initiatives
• Innovate and experiment with new strategies to improve supply alignment and optimize the Helper experience
• Share insights and learnings across the Tasker Operations team to help improve existing programs and drive new ones
• Travel up to 10% to attend team and metro-specific events
• Adapt to evolving business needs, taking on other duties as necessary

Preferred Qualifications

Familiarity with Sigma, Looker, SQL, and Iterable is a plus

Benefits

• Taskrabbit is a Remote-First Company
• Employer-paid health insurance
• A 401k match with immediate vesting for our US based employees
• Generous and flexible time off with 2 company-wide closure weeks
• Taskrabbit product stipends
• Wellness + productivity + education stipends
• IKEA discounts
• Reproductive health support
• The base pay range for this position is $65,000 - $80,000
• Bonus