High End Beauty Consultant

Summary

Join Parfums Christian Dior's North America team as a High End Online Beauty Consultant, providing exceptional customer service to VIP clientele. You will deliver personalized beauty consultations via various channels, manage a client portfolio, and cultivate lasting relationships. Responsibilities include understanding client needs, offering product recommendations, and ensuring a seamless online purchasing experience. You will also manage clienteling campaigns, generate revenue, and maintain detailed client interaction records. This role requires strong client relationship management, problem-solving, and communication skills, along with expertise in beauty and cosmetics. Success in this position demands exceeding client expectations and upholding Dior's brand values.

Requirements

• The High End Online Beauty Consultant (‘High End E-BC’) must have a background in retail and strong interest in beauty & cosmetics/luxury goods
• Strong ability to understand, anticipate, and meet client needs across all stages of their journey
• Proficient in using multiple digital customer service tools and managing remote channels (phone, email, chat, video)
• Delivers personalized support with advanced product and brand knowledge, encouraging repeat purchases via cross-selling and upselling
• Ensures First Contact Resolution and completes tasks promptly with consistent attendance
• Demonstrates sound judgment and creative thinking to resolve unexpected or complex client issues
• Escalates unresolved cases efficiently while communicating context clearly
• Takes ownership of personal learning and development to reach performance goals
• Excellent active listening, empathy, and ability to clearly express information in an engaging and easy-to-understand way
• Maintains luxury brand tone through voice, body language, and storytelling
• Skilled in video consultations: eye contact, emotional connection, and boutique-like client experiences tailored to individual preferences
• Demonstrates emotional intelligence, adaptability, and poise in high-pressure or conflict situations
• Proactively manages a client portfolio, tailoring outreach and services to client profiles
• Builds long-term, high-value relationships through enriched, memorable, and personalized interactions that go beyond the client’s expressed needs

Responsibilities

• Elevate client experience for VIP clientele
• Provide 1:1 personalized beauty consultations via chat, email, video, and/or phone
• Understand VIP client needs, preferences, and concerns to curate thoughtful product recommendations
• Maintain deep, up-to-date expertise on skincare, makeup, and fragrance collections, including launches and bestsellers
• Create a white-glove VIP client experience by offering follow-ups, loyalty gestures, and beauty tips
• Assist VIP clients with online purchases, troubleshooting, and post-purchase care
• Be comfortable connecting with VIP clients via one-on-one live video chats
• Offer an experience that exceeds VIP client expectations and meets the standards of excellenc
• Support overall client journey
• Assist our VIP clients to get answers to their requests seamlessly on every channel available
• Support our VIP clients during their online purchasing journey while enhancing online sales conversion
• Maintain the relationship with VIP clients while providing premium care and enhancing profitability
• Resolve VIP client complaints efficiently and effectively, demonstrating excellent problem-solving skills
• Process VIP client orders and requests accurately and in a timely manner
• Keep a clear and detailed record of VIP client interactions and transactions to maintain accurate documentation
• Support value generation
• Manage clienteling campaigns and achieve target contact completion rates in a qualitative approach
• Cultivate VIP client relationships and establish exclusive “book” of clients
• Generate revenue for the brand by ensuring conversion and inviting VIP clients to proceed with their purchase before, during and after any interactions
• Ensure regular follow-up of VIP clients: recontact based on segmentation and activation needs

Preferred Qualifications

• Beauty advisor experience, with selling aptitude, is highly recommended
• 3+ years in industry is a plus

Benefits

$70,000-$75,000