Host

Summary

Join Parsley Health as a Center Associate and be the welcoming face of our vibrant health center! You'll greet members, manage appointments, assist with inquiries, maintain center organization, and contribute to operational improvements. This role requires 2+ years of in-person hospitality or customer service experience, strong organizational skills, and a positive attitude. You'll be responsible for ensuring a smooth and efficient experience for all visitors and contributing to a positive team environment. The position offers competitive pay, benefits including health insurance, paid time off, and professional development opportunities. Located in New York, this role offers a chance to make a real impact in a dynamic healthcare setting.

Requirements

• To be located in New York
• 2+ years experience of in-person (i.e. non-remote) hospitality, office management, concierge, customer service, or events production
• Deep-seated organizational skills and an innate desire for cleanliness and order; everything has a neat place in your ideal world, and you enjoy ensuring everyone around you has what they need to succeed
• An energetic, outgoing, friendly, genuine, and professional attitude
• A sincere sense of responsibility, accountability, and reliability
• A get-stuff-done and no-task-too-small attitude; willingness to dive into the details and flex to support the team as needed; a passion for scalable processes and operations improvement

Responsibilities

• Serve as the greeter to members, checking them in, seamlessly handing them off to our team, and noting opportunities to improve our experience
• Cross-check appointments on multiple platforms and troubleshoot member issues
• Utilize our existing practice management systems to support clinical operations and provide world-class customer service
• Serve as the hub for inquiries at the Parsley Health Center and assist members with labs, insurance, supplement purchases
• Manage sales management systems for EMR and Pantry sales to garner insights to improve retail offerings and member experience
• Maintain cleanliness and organization of the Center, and maintain inventory
• Serve as the point person for administering open or close procedures
• Complete analytical tasks in collaboration with Clinical Operations, Membership Experience, and Business Operations (i.e mail sorting, fax triage, and medical records)
• Communicate with the broader team around opportunities to improve office operations
• Following health and safety guidelines in Pantry and keeping a clean and sanitary work environment
• Keeping track of F&B analytics for future purchases
• Assist Center Manager in reordering Pantry and Center supplies
• Prep and serve beverages for members and guests and sale of prepackaged snacks
• Work daytime hours, to be determined

Preferred Qualifications

Familiarity using a MacBook, Google suite, Slack and Zoom

Benefits

• Equity Stake
• 401(k) + Employer Matching program
• Complimentary Parsley Health Complete Care membership
• Subsidized Medical, Dental, and Vision insurance plan options
• Generous 4+ weeks of paid time off
• Annual professional development stipend
• Annual wellness stipend