Center for Justice Innovation is hiring a
Housing Administrative Assistant

Summary

Join a dynamic team at The Center for Justice Innovation and contribute to creating stronger, healthier, more just communities. As a member of the Red Hook Community Resilience Corps AmeriCorps National Service Program, you will work directly with community members to provide services and referrals to address needs centered on economic mobility, housing issues, and other areas.

Responsibilities

• Provide reception coverage for Help Desk in support of staff to ensure incoming residents are greeted, phone calls are answered and voicemails are responded to
• Conduct intake assessments with walk-in residents collecting contact info, demographics and brief description of housing needs and enter completed intakes into case management JCA database
• Assist NYCHA residents in identifying and reporting repair issues in their apartments and buildings using MyNYCHA webpage or CCC hotline to open tickets
• Coach residents on photo documented repairs as future court evidence if needed
• Assist NYCHA residents in filling out annual income recertification through the NYCHA Self Service webpage
• Problem solve computer errors such as forgot username/password, check status, and scan/upload documents for NYCHA residents
• Assist residents to use AccessHRA to apply for and recertify public benefits from the Human Resource Administration (HRA), including Cash Assistance, One Shot Deal, SNAP and Fair Fares
• Assist residents in filling out official court forms for Non-Payment and HP repair cases to submit to clerk’s office window
• Help residents make copies of supporting documents such as rent payments, repair photos, submitted applications, etc
• Recommend next steps focused on eviction prevention and obtaining apartment repairs; such as, HRA, Financial Empowerment Center, Right To Counsel legal service providers, etc
• Organize and restock up-to-date display flyers/guides, bulletin boards and children’s activities shelf
• Support court attendance phone calls and/or texts to residents with upcoming housing court dates
• Help residents navigate through the court building during Wednesday housing court proceedings; and
• Perform computer data entry in JCA database recording court stipulations/orders and resident information before and after housing court
• Support occasional community outreach on topics related to healthy homes and financial literacy to residents of the Red Hook Houses, activities may include door knocking, outdoor canvassing and tabling during community events; and
• Additional tasks as necessary