NEC Software Solutions is hiring a
Housing Senior Support Consultant

Summary

The job is for a Customer Support Operations role in NEC Software Solutions, focusing on providing technical assistance and application support for their Housing solution. The role requires essential skills such as knowledge of Housing Management Software, proven experience supporting Web Applications, proficiency in SQL scripting and Housing database administration, and experience delivering support to users.

Requirements

• Knowledge of Housing Management Software is Essential
• Proven experience supporting Web Applications
• Proficiency in SQL scripting and Housing database administration
• Experience of delivering support to users

Responsibilities

• Provide technical assistance and application support to customers, demonstrating in-depth knowledge of application environments
• Understand contractual commitments and resolve incidents/problems within contracted SLAs
• Translate customer requirements into workarounds and solutions
• Develop and implement technical support procedures/documentation
• Proactively deliver support services and identify revenue generation opportunities

Preferred Qualifications

• It is highly desirable for candidates to have experience with NEC Housing software and related applications
• Familiarity with administering operating systems e.g. Microsoft Windows/Linux/Solaris
• Experience with application delivery tools like Citrix
• Understanding of software development principles in an ISO 9001 environment
• Experience creating reports using Business Objects or similar tools

Benefits

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects