HR Experience Manager

Summary

Join Deel, a rapidly growing SaaS company, and become a crucial part of enhancing the employee lifecycle for our EOR (Employer of Record) program. Partner with internal teams to ensure a seamless experience for employees, from onboarding to offboarding. You will tackle complex problems, drive continuous improvement, and maintain compliance with employment laws and regulations. This role requires managing daily administrative tasks, providing support to EORs and clients, and participating in HR product planning and interviews. You will also play a key role in creating and implementing regional HR operations, ensuring compliance with global SLAs, quality standards, and KPIs. Your expertise will ensure high-quality HR operations in your assigned country.

Requirements

• 3+ years of experience in a fast-paced environment, comfortable with ambiguity
• Background in FinTech, management consulting, investment banking, or private equity (experience building payments systems is a plus)
• Problem-focused, detail-oriented, and solutions-driven
• Fluency in English and Arabic languages
• Experience building and optimizing scalable processes to improve customer experience and operations
• Proven ability to lead cross-functional projects, balancing analytical thinking with quick execution
• High energy with a strong foundation in first principles thinking
• Advanced SQL and strong analytical skills, with excellent presentation capabilities
• Excellent communication skills

Responsibilities

• Ensuring and maintaining compliance and HR operations in Egypt in accordance with relevant employment laws and regulations and operational rules and RACI
• Contributing to HR product planning and scoping
• Participating in the initial levels of HR interviews
• Managing daily administrative tasks related to EORs and collaborating with the country team during the payroll cycle and employment updates
• Providing support to EORs and clients for HR-related questions or concerns through all available communication channels
• Managing standard onboarding and offboarding processes for EORs
• Participating in the creation and implementation of regional HR operations, ensuring compliance with global Service Level Agreements (SLAs), quality standards, and Key Performance Indicators (KPIs)
• Responsible for ensuring the quality of the HR operations in the assigned countries
• Being the subject matter expert for the country's operational quality and knowledge

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access