HR Experience Manager

Deel
Summary
Join Deel, the fastest-growing SaaS company, as an HR Experience Manager and lead initiatives to improve operational efficiencies, compliance, and employee satisfaction across Deel’s global Employee of Record (EOR) operations in over 90 countries. Partner with internal teams to enhance the EOR employee lifecycle, managing onboarding to offboarding and ensuring a seamless employee experience. Solve complex problems, drive continuous improvement, and ensure Deel’s HR operations are scalable, compliant, and aligned with company objectives. This role requires managing daily administrative tasks, providing support to EORs and clients, and participating in HR interviews and product planning. You will also be responsible for ensuring quality HR operations and compliance with global SLAs, quality standards, and KPIs. Deel offers a dynamic and inclusive culture, and this role presents a unique opportunity to make a meaningful impact on the future of work.
Requirements
- Bachelor’s degree in HR, Business Administration, or a related field
- 5+ years of experience in HR operations or related fields, preferably in a global, fast-paced environment
- 2-3 years of leadership experience managing HR teams or initiatives
- Proven experience in managing HR processes across multiple countries (EOR experience is a plus)
- Strong project management skills with a track record of process improvement and operational efficiency
- Excellent communication and collaboration skills with cross-functional teams
- Detail-oriented with a focus on compliance and accuracy in HR operations
Responsibilities
- Ensuring and maintaining compliance and HR operations in their assigned country in accordance with relevant employment laws and regulations and operational rules and RACI
- Contributing to HR product planning and scoping
- Participating in the initial levels of HR interviews
- Managing daily administrative tasks related to EORs and collaborating with the country team during the payroll cycle and employment updates
- Providing support to EORs and clients for HR-related questions or concerns through all available communication channels
- Managing standard onboarding and offboarding processes for EORs
- Participating in the creation and implementation of regional HR operations, ensuring compliance with global Service Level Agreements (SLAs), quality standards, and Key Performance Indicators (KPIs)
- Responsible for ensuring the quality of the HR operations in the assigned countries
- Being the subject matter expert for the country's operational quality and knowledge
Benefits
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access