HR Operations Associate

Summary

Join Wattpad as an HR Operations Sr. Associate and support the day-to-day execution of payroll, benefits administration, total rewards, compensation planning, and HR operational tasks within our Canadian business entities. This role reports to the HR Manager, Talent Operations, and works closely with the broader HR team. You will ensure the efficient, accurate, and compliant delivery of HR services aligned with overall business objectives and Canadian employment standards. This is an excellent opportunity for a hands-on HR professional to grow within a fast-paced, collaborative environment. The ideal candidate is highly organized, proactive, and comfortable managing a wide range of administrative HR responsibilities. Korean fluency is strongly preferred.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• 3+ years of experience in HR operations, payroll, benefits administration, or compensation support, ideally within Canadian business environments
• Working knowledge of US and Canadian payroll and benefit regulations (CRA, CPP, EI, provincial laws)
• Experience working with HRIS and payroll systems (ADP strongly preferred)
• Strong data analysis skills, including proficiency in Excel or Google Sheets for reconciliation, reporting, and trend identification
• Exceptional attention to detail and time management skills
• Effective written and verbal communication skills
• Ability to maintain confidentiality and exercise sound judgment

Responsibilities

• Assist payroll team in accurate payroll processing for US and Canadian employees in compliance with federal and provincial payroll regulations (e.g., CRA, CPP, EI) by ensuring any payroll changes have been properly captured
• Review employee timecards, paid time off (PTO), and other payroll inputs to ensure accuracy and adherence to company policies including monthly and quarterly reporting for finance reconciliation
• Support retroactive pay adjustments, coordinate employee tax withholding forms, and address inquiries from government agencies as required
• Maintain payroll records and data integrity within ADP and other systems
• Partner with internal stakeholders and address employee payroll-related questions promptly and professionally
• Enroll new hires and eligible employees in US and Canadian extended health plans, group retirement savings plans, and fringe benefit programs within established timelines
• Regularly audit and maintain benefits data in HRIS to ensure compliance with benefit plan rules and regulations
• Serve as a primary point of contact for benefit-related questions from US and Canadian employees and managers
• Coordinate with external vendors and brokers for enrollments, updates, issue resolution, and renewals
• Support Total Rewards initiatives, including compensation planning administration and salary reviews
• Manage fringe benefit submissions and reimbursement workflows in accordance with Canadian tax regulations
• Facilitate clear communication between employees, managers, and internal approvers regarding fringe benefits
• Ensure timely and accurate reimbursement payments and reporting
• Reconcile health insurance claims and manage invoice submissions related to benefits administration
• Process payments for HR-related vendors, ensuring proper coding and allocation
• Perform monthly reconciliations for insurance and benefit expenses across Canadian business units
• Provide overviews of benefit offerings and onboarding tools as required
• Act as a point of contact for benefits and compensation-related onboarding questions
• Maintain and update HR workflows and procedures to maximize operational efficiency and compliance with Canadian employment laws and regulations
• Conduct data analysis related to payroll, benefits, total rewards, headcount, labor cost, and HR operations to support reporting, audits, and decision-making
• Collaborate with cross-functional teams (HR, Finance, IT) to drive process improvements and system enhancements
• Assist with internal audits and support ongoing compliance efforts in Canada
• Participate in ad hoc HR projects as needed

Preferred Qualifications

• Familiarity with Total Rewards and compensation planning/administration is highly desirable
• Fluency in Korean is strongly preferred to support communication with global teams

Benefits

• Competitive salary
• Career development; we believe in mentorship and supporting you to achieve your goals
• Health benefits, fully covered by us!
• RRSP Contributions
• Generous vacation and Parental Leave Top-up
• Corporate discount for gym membership for you and your family
• Beautiful offices in downtown Toronto and Halifax, with easy access to transit