HR Program Assistant – Education Assistance

Summary

Join Navy Federal Credit Union as an HR Program Assistant – Education Assistance and support their Education Assistance Program. Manage team member cases, process reimbursements, coordinate registrations, and facilitate payroll interactions related to educational benefits. Ensure a smooth and efficient experience for employees. Review and verify documentation, ensure compliance with program policies, and collaborate with finance and payroll teams. Assist team members with course registration, maintain records, and monitor deadlines. Collaborate with payroll for accurate tax treatment, maintain confidentiality, and support audits. Identify opportunities to streamline processes and enhance the employee experience.

Requirements

• Bachelor’s degree in Business Administration, Human Resources, or a related field (or equivalent experience)
• 2+ years of experience in program administration, HR operations, or employee benefits
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite and experience with ServiceNow or case management systems

Responsibilities

• Serve as a point of contact for team members participating in the education assistance program
• Track and manage individual cases from submission through completion
• Provide timely responses to inquiries and support requests
• Review and verify documentation for tuition and fee reimbursements
• Ensure compliance with program policies and eligibility criteria
• Coordinate with finance and payroll teams to process payments accurately and on time
• Assist team members with course registration processes when applicable
• Maintain records of approved institutions, programs, and courses
• Monitor deadlines and ensure timely submission of required documentation
• Collaborate with payroll to ensure accurate tax treatment of reimbursements
• Maintain confidentiality and compliance with data privacy and employment regulations
• Support audits and reporting requirements related to the program
• Identify opportunities to streamline processes and enhance the employee experience
• Assist in updating program materials, FAQs, and internal communications
• Support data collection and reporting for program evaluation and improvement

Preferred Qualifications

• Familiarity with payroll processes and education reimbursement policies is a plus
• Customer-focused mindset with a passion for supporting employee development
• Ability to manage multiple priorities in a fast-paced environment
• Experience working in a corporate HR or learning and development setting