HR Support Consultant

Summary

Join Employment Hero, a rapidly growing global company, as an HR Support Consultant! In this remote-first role, you will provide post-implementation support to clients, resolving HR-related queries and ensuring platform adoption. You will leverage your HR expertise and excellent communication skills to drive client success and contribute to process improvements. You will work collaboratively with a team of support consultants, troubleshooting issues and escalating as needed. Employment Hero offers a flexible work environment, cutting-edge tools, and a generous benefits package, including ESOPs and parental leave.

Requirements

• A background in HR or related field is important
• Previous experience in setting up, implementing or administering HRIS/HCM systems
• A confident and engaging communicator who is comfortable building relationships with a variety of people
• Well-organised approach to your work. You can juggle multiple priorities and deadlines
• An attitude that always puts your customer's needs first
• The ability to identify issues or problems early on and work collaboratively with your team to remove roadblocks and fix problems
• Strong and polished verbal and written communication skills
• High level of emotional intelligence and maturity

Responsibilities

• Support customers post go-live by resolving HR-related queries with care, speed, and accuracy
• Drive confident HR platform adoption and usage by offering proactive guidance and compliance expertise
• Contribute to ongoing product and process improvements using customer feedback and insights
• Reduce HR support escalations by providing effective first-touch resolutions and knowledge-sharing
• Provide support to clients after they 'go-live' by walking them through updates needed or how to troubleshoot in a variety of ways, such as award interpretation and platform configuration
• Respond to HR related queries from internal support team members and external clients via email, phone and the Employment Hero platform
• Take on client and team HR escalations for our customers
• Assist with requirements gathering to run post mortem's and run internal support team workshops
• Assist with troubleshooting and client queries; coordinate with internal teams for successful delivery
• Work closely with your team of Support Consultants and lead the HR platform adoption to meet each client's specific requests
• Help to build and continually improve documentation, and embrace new & existing technologies to improve the way we provide service, both for our customers and for our internal team of Support Consultants
• Be creative, aiming to simplify and improve processes to help team operations run more efficiently and increase client happiness

Benefits

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
• You’ll also have access to a wide range of benefits that includes - a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities