Payroll And Hr Implementation Consultant

Summary

Join Employment Hero, a rapidly growing global company, as an HR & Payroll Implementation Consultant. You will deliver training to clients on our HR and payroll software platform, ensuring they can proficiently use the system. This challenging role requires managing multiple projects concurrently, working with both HR and payroll teams, and providing excellent customer service. You will design and deliver training workshops, troubleshoot issues, and maintain accurate data in our business management systems. Success in this position demands strong communication, stakeholder management, and time management skills. Employment Hero offers a remote-first work environment with flexible hours and a range of benefits.

Requirements

• 3-5 years of training experience, both client facing and processing
• A knowledge of current legislative payroll requirements pertinent to country being implemented
• Creation and maintenance of learning content to support new products and assist with implementations and platform adoption
• Payroll or HR Implementations experience required to understand the complexities and nuances of an implementation journey
• Excellent communication skills to keep fellow team members and also client engaged and providing an excellent customer service
• Stakeholder management with both internal and external teams to drive change and improvement in the services we offer
• Time management skills, bring dependable in the workplace and managing a challenging workload when need
• Scheduling management to effectively manage a high volume project portfolio

Responsibilities

• Work with both HR and Payroll teams to deliver great outcomes for our customers
• Design, develop and deliver Payroll and HR implementation workshop content to multiple clients based on best practice
• Deliver training to clients on payroll implementations
• Design, develop and support content creation
• Educate clients on best practice using the Employment Hero & KeyPay platform
• Respond to customer communications and queries during the implementation within SLA
• Manage a portfolio of clients concurrently and ensure they have a successful implementation journey
• Work closely with clients who may need more support in understanding the platform and troubleshooting issues
• Build strong working relationships with fellow Customer Experience (CX) team members and external teams to continuously drive improvement in what we do and how we do it
• Ensure the data in our business management systems (e.g. sales, support, project management, time tracking) is accurate and current
• Continuously update all administrative requirements as part of the role to ensure reporting and data accuracy is a priority
• Constantly review and improve our delivery processes
• Work with the wider business to drive forward continuous improvement initiatives
• As a subject-matter expert provide guidance and support to other team members as needed

Benefits

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
• A very generous paternity leave policy
• Subsidised egg freezing
• A WFH office expense budget
• Outstanding learning & development opportunities