Hr Support Representative

Summary

Join our global team as a Bilingual HR Support Representative! We are seeking a dynamic individual proficient in French and English to provide seamless HR support to our clients. Your responsibilities will include handling inquiries via phone and email, resolving queries through ticketing systems, and addressing employee questions on policies and benefits. This role requires excellent French and English proficiency, strong attention to detail, and the ability to manage confidential information. We offer a competitive salary, long-term job security, comprehensive benefits, and opportunities for professional development.

Requirements

• Excellent proficiency in French (B2 or higher)
• Good command of English (B2 or higher)
• Strong attention to detail and interpersonal skills
• Excellent decision-making and problem-solving abilities
• Ability to manage confidential data with strict adherence to privacy standards
• Agility to adapt in a fast-paced, dynamic environment

Responsibilities

• Receive and log HR inquiries promptly via phone and email
• Resolve queries through efficient ticketing systems
• Address employee inquiries on policies, benefits, and more
• Maintain high-quality service levels and adhere to processes
• Handle sensitive information with integrity and confidentiality
• Take ownership of query resolution and individual metrics

Benefits

• Long-term job security with a permanent contract
• Additional health and life insurance coverage
• Generous annual leave, including wellness days
• Food vouchers and paid breaks
• Competitive salary and clear career progression
• Flexibility to work remotely
• World-class on-the-job training
• Fully digital employee services with eSignature
• Employee assistance program for psychological support
• Exclusive employee discounts portal
• Lucrative employee referral program
• Rewards and recognition for your achievements
• Relocation package for those moving cities or countries
• Multisport card coverage
• In-house learning portals with certification options
• Engaging office events and wellness initiatives
• Gift for birth or adoption
• Corporate social responsibility events and team-building activities
• Exposure to global business insights and practices