Ib Sales I

Summary

Join our team as a Technical Support & Sales Representative and ensure we deliver on our customer experience promises. You will provide exceptional customer service by offering tools and insights to help customers succeed online. This involves analyzing customer accounts, providing consultations, recommending products/services, and troubleshooting GoDaddy products. You will also meet sales metrics, demonstrate excellent interpersonal skills, and thrive in a dynamic environment. This position may be hybrid or fully remote, depending on your manager's decision. If hybrid, you'll split your time between home and office; if fully remote, you'll work from home with occasional office visits. This role is not available in certain states.

Requirements

• 2+ years’ sales experience with a proven record of understanding customer needs
• 2+ years’ experience in a commission, bonus, and/or metrics-driven environment
• Ability to meet sales quotas while providing a great customer experience
• Experience using a CRM or other customer management software
• Great interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment
• Proven ability to promote and build extraordinary customer rapport
• Ability to take complete ownership of customer issues and provide a truly extraordinary customer experience, one customer at a time
• Extensive knowledge of internet technology
• Ability to connect directly to the modem via Ethernet, and stable internet connectivity and speeds sufficient to support voice calls
• Guides who do not have stable connectivity and/or sufficient internet speeds may be required to upgrade their service at their own expense, in compliance with applicable law
• This position requires a smart phone or other smart device that can (1) access the Google Play or Apple Store and install applications, and (2) receive SMS (text) messages in order to remotely access GoDaddy’s network resources

Responsibilities

• Field inbound calls and exhibit the behaviors of WOW throughout the entire interaction
• Provide consultation to customers regarding new products and services that will help their businesses succeed
• Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate
• Troubleshoot GoDaddy products as needed in order to deliver stellar customer service
• Take full ownership of and provide a thorough resolution to customers
• Meet metrics that could include but are not limited to Customer Availability, Net Promoter Score, and New Sales Per Day
• Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment

Preferred Qualifications

Experience owning and/or operating a small and/or midsize business (SMB)

Benefits

• Paid time off
• Retirement savings (e.g., 401k, pension schemes)
• Bonus/incentive eligibility
• Equity grants
• Participation in our employee stock purchase plan
• Competitive health benefits
• Other family-friendly benefits including parental leave