Ics Project Manager

Summary

Join GoGlobal as an ICS Portfolio/Project Manager and oversee a portfolio of client projects, ensuring alignment with departmental goals and company growth. This role blends project management, client relationship management, operational knowledge, and problem-solving skills in a multinational environment. You will plan and execute projects, manage client relationships, oversee operational processes, analyze performance data, manage contracts, and train team members. The position requires a Bachelor's degree, 5+ years of project management experience (preferably in a multinational environment with EOR/AOR services), proficiency in relevant software, and strong IT skills. GoGlobal offers a remote work environment, unlimited vacation, wifi cost coverage, and an annual training allowance.

Requirements

• Bachelor’s degree in Business, Project Management, or a related field
• Minimum of 5+ years in project management, preferably in a multinational environment
• Proficiency in CRM platforms, project management tools, and client portals
• Strong IT skills, with the ability to quickly adapt to new systems
• Proven track record of using data-driven insights to improve performance

Responsibilities

• Plan, schedule, and execute complex projects to meet departmental goals and growth objectives
• Monitor project milestones, budgets, and timelines, ensuring successful delivery
• Identify risks and implement mitigation strategies
• Build and maintain strong relationships with clients, ensuring satisfaction and long-term engagement
• Facilitate effective communication, negotiation, and resolution of client concerns
• Oversee onboarding, compliance, and servicing processes for both EOR (Employer of Record) and AOR (Agent of Record) clients
• Ensure operational processes align with global and regional standards
• Analyse performance metrics and operational data to guide business decisions and optimize service delivery
• Provide actionable insights to stakeholders for process improvement
• Draft, review, and facilitate the execution of contracts and legal documents
• Advise clients on country-specific regulations, ensuring compliance in both EOR and AOR contexts
• Train and mentor team members, fostering a high-performance culture
• Provide guidance and support in company-specific operations and industry best practices
• Coordinate with internal departments to resolve client issues and ensure seamless service delivery
• Act as a bridge between clients and internal teams for efficient problem-solving
• Maintain accurate documentation of client interactions, agreements, and project progress
• Prepare and present reports to stakeholders, highlighting key performance indicators and achievements
• Maintain a dynamic and adaptable approach to managing complex, multifaceted projects
• Pursue continuous learning and improvement to stay ahead in a fast-paced industry

Preferred Qualifications

• Experience in EOR/AOR services
• Open to other ad-hoc tasks as and when required by management

Benefits

• Remote work: Embrace flexibility with our remote work environment
• Unlimited vacation: Enjoy unlimited vacation days to rest and recharge at your own pace
• Wifi: Get your home wifi costs covered, ensuring you are always connected
• Annual training: Benefit from an annual training allowance to further your professional development