IME Operations Manager

Summary

Join Dane Street as an Operations Manager and oversee the profitability of the regional operations center, exceeding financial and referral goals, and managing staff performance. Drive revenue growth by ensuring excellent customer service, timely report delivery, and efficient physician cost management. Manage staff performance, hiring, evaluations, and disciplinary actions. Collaborate with sales for client visits and coordinate with support departments. Oversee the deposition process and handle other duties as assigned. The ideal candidate will possess exceptional communication skills, critical thinking abilities, and proficiency in computer literacy. A degree is preferred, along with experience in healthcare or insurance, particularly in workers' compensation or auto insurance.

Requirements

• Present exceptional communication skills with a clear understanding of company business lines
• The ability to apply critical thinking, manage time efficiently and meet specific deadlines
• Computer literacy and typing skills are essential
• Any lifting, bending, traveling, etc. required to do the job duties listed above
• Long periods of sitting and computer work
• Supply and support their own internet services
• Maintaining an uninterrupted internet connection is a requirement of all work from home position

Responsibilities

• Driving Revenue Growth
• The Operations Manager drives revenue growth by delivering excellent Customer service
• This includes meeting scheduling best practices and turnaround time requirements
• Ensuring the timely delivery of high quality reports
• Managing client inquiries in a timely manner
• Optimizing Physician cost
• Ensuring that client invoices adhere to the agreed upon fee schedule
• Overseeing the proper selection of physicians
• Specifically ensuring that the team selects the most appropriate physician based on the claimant’s location, the required specialty, and the most appropriately priced physician based on the client’s fee schedule
• Building relationships with key physicians to ensure panel retention
• Manage Staff Performance and capacity
• Monitor key performance metrics of individual Customer Service Representatives (CSR) and Quality Assurance (QA) Specialists
• Ensure the team meets or exceeds 85% of output goals for scheduling and Quality Assurance targets
• Responsible for hiring new staff members based on increased referral volume and/or the addition of new clients
• Conducts performance evaluations that are timely and constructive
• Handles discipline and termination of employees as needed and in accordance with company policy
• Client Interaction
• The Operations Manager may be requested to join the Sales staff for client visits on an as needed basis
• Responsible for the overall production, performance, and quality of the assigned region
• Plans and organizes daily activities related to production and operations
• Measures productivity by analyzing performance data, financial data, and activity reports
• Coordinates with other support departments such as human resources, finance, and IT and BA to ensure successful production operations
• Determines labor needs to meet production goals
• Oversee the deposition process at the request of the client or defense counsel
• Other duties & special projects, as assigned and based on business needs

Preferred Qualifications

• An Associate’s Degree or Bachelor’s Degree is preferred
• Business experience in a healthcare and/or insurance setting is preferred
• Business experience in a Worker’s Compensation and/or Auto insurance setting is preferred

Benefits

• Paid Time Off
• Excellent benefits package
• Competitive salary
• Medical, dental, and vision coverage for you and your family
• Voluntary life insurance options for you, your spouse, and your children
• Other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans
• Basic life insurance, short-term disability, and long-term disability coverage at no cost
• 401k plan with a company match
• Apple equipment and a media stipend are provided for remote workspace