Implementation Consultant

Summary

Join Iterable's Professional Services team as a key member contributing to the success of our customers. You will build strong relationships with partners, lead successful platform implementations, and configure the Iterable platform for marketers and developers. Responsibilities include onboarding, technical integrations, A/B testing, reporting, and creating customer-facing content. The ideal candidate possesses experience in customer-facing roles, marketing or growth operations, and system integrations. Iterable offers a competitive salary, comprehensive benefits, and a supportive work environment.

Requirements

• Experience in customer-facing roles with business and technical stakeholders
• Experience in marketing or growth operations, enterprise email marketing, mobile marketing, or similar marketing automation CRM platforms
• Experience gathering requirements and facilitating system integrations for customers of all sizes
• Experience working work on multiple implementation projects at a time while fulfilling customer demands
• Proficient with Google Enterprise Suite and project management tools such as SmartSheet or Kantata
• Exceptional organizational skills with demonstrated ability to prioritize workload, and concurrently manage multiple projects
• A service mentality that will help your customers and teammates
• Motivated to coach others and always learn

Responsibilities

• Build relationships with partners by learning and solving their challenges
• Lead customers through successful implementations of the Iterable platform
• Configure the platform and onboard marketers and developers in template and campaign setup, technical integrations, A/B testing, reporting, and regular onboarding meetings
• Build customer-facing content like presentations, project plans, data schemas, migration guides, and long-term success plans
• Work on multiple implementation projects at a time
• Complete projects on time and under budget
• Support the Sales team with pre-sale scoping, planning, RFP responses, and presenting our process
• Contribute to innovations in our operations, tools, team structure, and service offerings
• Participate in improvement projects to support the achievement of our OKRs

Preferred Qualifications

• Fluent or proficient in French, German or Spanish
• Previous consulting or Customer Success team experience
• Understanding of markup and template languages (HTML, CSS, Handlebars, Liquid, Velocity), web and API development (JavaScript, JSON) or mobile development

Benefits

• Competitive salary, meaningful equity, & pension
• Comprehensive Private Medical Insurance
• Balance Days (additional paid holidays)
• Paid parental leave
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Complete laptop workstation