Strategic Implementation Consultant

Summary

Join Samsara, a pioneer in the Connected Operations™ Cloud, and contribute to the future of physical operations. As a Strategic Customer Success team member, you will guide and advise our largest customers, ensuring they effectively utilize Samsara's IoT solutions. You will be responsible for onboarding, adoption, advocacy, and renewal of strategic customers, building strong relationships and ensuring their success. This role involves working cross-functionally with various teams, including Sales, Support, Sales Engineering, and Product, providing a comprehensive experience within a fast-growing company. You will be responsible for managing the deployment of Samsara technology to large-scale customers, creating launch plans, tracking implementation progress, and conducting training sessions. This role requires exceptional customer-facing communication skills, a deep understanding of Samsara's platform, and a passion for helping customers achieve their goals.

Requirements

• 6+ years of experience in a senior Customer Success, account management, or strategic consulting role
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Solutions-oriented with strong problem solving skills
• Excellent consultative skills with experience in end to end system implementations
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure when working through customer issues
• Bachelor’s degree from a 4-year institution

Responsibilities

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment
• Create launch plans and a roadmap to increase product usage
• Track implementation progress, participation, product adoption, and account health
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
• Serve as a mentor to the wider Customer Success and Support teams
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Preferred Qualifications

• Enterprise SaaS experience preferred
• Strong bias for action, the ability to think big, with insistence on high standards
• Experience serving and supporting large-scale business solutions at Fortune 500 companies

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more