Implementation Consultant

Summary

Join Lightspeed as an Implementation Consultant in Manila and guide retail customers through their onboarding journey, ensuring they maximize our retail product. You will train customers, collaborate to understand their needs, set up efficient workflows, and stay informed about product updates. Responsibilities include accurate data setup, identifying upgrade opportunities, and documenting feedback for improvement. The ideal candidate possesses customer success or onboarding experience, strong time management and organizational skills, and excellent communication abilities. Lightspeed offers a permanent work-from-home environment, genuine career opportunities, and a range of benefits including market-leading salary, HMO, paid time off, and various allowances.

Requirements

• Previous experience in customer success or onboarding roles
• Strong time management and organizational abilities
• Outstanding verbal, written, and presentation skills
• Some technical knowledge of the retail industry and retail commerce tools

Responsibilities

• Train and guide a dedicated group of retail customers, ensuring they successfully adopt and implement our platform
• Collaborate with retailers to understand their needs and set up efficient workflows, providing best practice guidance
• Ensure accurate setup of product and customer data for each customer
• Stay informed about product updates and retail industry best practices
• Identify opportunities for retailers to upgrade payments, integrate third-party add-ons, and enhance their plans
• Document feedback for the Product, Sales, and Operations teams to help improve the onboarding experience

Benefits

• Ability to do your job in a permanent work from home environment
• Genuine career opportunities in a company that’s creating new jobs everyday
• Work in a team big enough for growth but lean enough to make a real impact
• Market-leading salary package
• Permanent work from home setup
• Coworking space available, if needed
• We follow the PH holidays!
• HMO for you and your 2 dependents (Maxicare)
• 15 Vacation leaves
• 10 Sick leaves
• Government Mandated Benefits
• Food Allowance of 1000PHP per month
• Work from Home Allowance of 1000PHP per month
• Health and wellness benefit of 7500PHP per year
• Free LinkedIn Learning License
• Free access to Mental Health support and coaching services
• Opportunity to grow your career in a company that values internal mobility
• Exciting online and in-person events hosted regularly by our Manila Culture Club