Implementation Consultant, Project Lead

Summary

Join D2L's Implementation Services team as an Implementation Consultant Project Lead and make an impact on the future of learning. You will lead and oversee multiple concurrent client projects, ensuring successful implementation within scope and budget. Responsibilities include managing project schedules and budgets, conducting client workshops, devising technical solutions, and fostering a collaborative environment. The ideal candidate possesses strong communication, analytical, and problem-solving skills, along with experience in project management and relevant technologies. D2L offers a competitive salary, benefits, and a flexible work environment. This role requires at least 3 years of relevant experience. Don't hesitate to apply even if you don't meet every requirement; D2L is committed to diversity and inclusion.

Requirements

• Ability to instill confidence and influence customers decisions in a consultative manner as a trusted advisor
• Excellent verbal and written communication skills, with an ability to speak to a variety of different audiences with various levels of technical acumen
• Strong analytical and problem-solving skills, resulting in creative solutioning
• Ability to multitask many simultaneous projects using strong organizational skills and prioritizes effortlessly
• At least 3 years of relevant experience

Responsibilities

• Main project and technical lead for implementations
• Deliver the implementation of multiple and concurrent small to medium projects to customers across all verticals (K12, Corporate, Higher Education, and Government)
• Develops and manages project schedules and budgets and obtains appropriate client and D2L approvals/signoffs
• Plans, schedules, monitors, and reports on activities related to the project; including financial health and status of the project; all risks, issues, changes; deliverables; etc
• Undertakes regular status review meetings among members of the project team and clients , produces regular project status reports
• Develops project control and reporting procedures and manages changes in operational plan, including adherence to legally binding requirements and best practices
• Identifies and assesses risks, severity and impacts by applying company procedures and methodology
• Manages client's expectations; understands client's point of view and needs while keeping D2L's interests in mind
• Promotes a Win/Win attitude with the client; follows up and follows through on commitments responsibly
• Works with their leader and project teams on post-project reviews/lessons learned
• Conduct consultation workshops with customers to successfully elicit and clearly document requirements
• Devise technical solutions using D2L and partner products to meet customer requirements , and g uide customers through a successful implementation
• Operate independently to execute on customer commitments
• Collaborate cross-functionally to solution creatively and resolve c hallenges
• Internal knowledge and process improvement Identify and resolve gaps in processes and documentation
• Share knowledge gained with peers
• Keep up-to-date with D2L and partner products and processes
• Keep up to date with new technology trends to help facilitate client learning solutions
• Contribute to internal improvement initiatives as required
• P articipate in o ther billable and non-billable responsibilities as required

Preferred Qualifications

• Working experience with the following technologies is considered an asset: AWS
• E-commerce solutions
• API integrations (REST/ JSON)
• Single Sign-On/Web Authentication
• HTML/CSS
• JavaScript
• SQL
• PHP
• Business Intelligence tools ( i.e., Tableau, Power BI)
• Experience working with one or more of the following considered an asset: E-commerce systems
• SaaS Environments
• Education or Corporate Training sector

Benefits

• Wellness Subsidy
• Equity Grants
• Variable Incentive
• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne