Lead Customer Implementation Consultant

Summary

Join Deputy, a global SaaS remote-first workforce management company, as a Lead Implementation Consultant. You will lead complex implementation projects for enterprise clients and mentor a regional team. Responsibilities include managing project delivery, providing technical expertise, and fostering a collaborative team culture. You will also collaborate with various teams (Sales, Product, Engineering, Customer Success) to ensure successful implementations. As a technical expert, you will drive continuous improvement in team performance and project execution. This role requires strong leadership, technical skills, and experience in enterprise SaaS implementations.

Requirements

• 5+ years of experience in implementation consulting, technical project management, or enterprise delivery roles within SaaS
• 1–2+ years in a team lead or people leadership capacity (formal or informal)
• Proven ability to lead enterprise implementations with cross-functional coordination
• Strong technical background; comfortable guiding solution architecture and platform configuration
• Excellent communication skills, with the ability to manage internal stakeholders and build strong relationships with customers
• Demonstrated experience mentoring team members, managing performance, and supporting career development
• Strong organizational and prioritization skills; able to balance individual project delivery with team leadership responsibilities
• Experience working with CRM and project management tools (e.g., Asana, Salesforce, JIRA, Confluence)
• A proactive, customer-first mindset with a focus on delivering outcomes and long-term success

Responsibilities

• Lead and mentor regional Implementation Consultants to ensure project success, skills development, and team alignment with business goals
• Conduct regular 1:1s to provide coaching, track progress, and resolve challenges
• Clearly communicate team goals, updates, and expectations to local team members
• Support hiring, onboarding, and integration of new team members into the regional team
• Monitor and evaluate team performance; deliver constructive feedback and growth opportunities
• Foster a collaborative, positive team culture that values excellence, ownership, and innovation
• Manage the end-to-end delivery and implementation of complex projects for Deputy’s largest enterprise customers
• Serve as the on-the-ground technical expert and enterprise subject matter expert for the region, providing guidance and expertise as needed
• Act as an escalation point for at-risk implementations, working hands-on to resolve issues and drive outcomes
• Define project plans, resource needs, and timelines, aligning with customer expectations and business priorities
• Lead discovery workshops to validate business requirements and translate them into scalable technical solutions
• Collaborate with Solution Architects, Engineers, and Delivery Partners to deliver custom solutions that meet customer needs
• Ensure a seamless transition from implementation to post-sales support by capturing configuration details and key account information
• Represent Delivery Services in cross-functional initiatives with Product, Sales, Marketing, Engineering, and Support to support roadmap adoption and solution delivery
• Partner with the PMO to support capacity planning, resourcing, and delivery prioritization across the region
• Contribute feedback to global project execution processes, sharing regional insights and improvement opportunities
• Work closely with the Manager of Customer Delivery, Customer Solutions, and Delivery Partner leader to build an effective, end-to-end solution delivery ecosystem

Benefits

• Highly collaborative working environment
• Flexible co-working space in central London at Uncommon Liverpool St
• Free happy hours, afternoon tea, networking, and professional events
• Employee stock ownership from Day 1
• Employee pension matching programme
• Private health and dental insurance
• Paid parental leave to support you and your family
• Flexible holiday time, including 2 celebration days per year for those special moments
• Work from home stipend to help you get set up and succeed from home