Implementation Coordinator

Summary

Join Modern Campus as an Implementation Coordinator to support consultants in guiding clients through the planning, design, build, and implementation of Lifelong Learning software. You will provide support across all project phases, independently lead low-complexity projects, and prepare and deliver customized product training. Responsibilities include triaging issues, coordinating with cross-functional teams, creating status reports, and improving internal documentation. The role requires strong project management skills, client relationship experience, and excellent communication abilities. Modern Campus offers a remote-first workplace, competitive salary, RRSP/401(k) matching, professional development opportunities, flexible time off, and a comprehensive benefits package.

Requirements

• University degree or College diploma in Business Administration, Computer Science and/or relevant work experience
• 1-3 years’ experience working as a Project Coordinator, Business Analyst ideally on software implementations
• Ability to effectively multi-task, prioritize, reprioritize, and think quickly on their feet
• Experience developing and maintaining strong client and stakeholder relationships
• Must be an independent, self-motivated, and high energy individual who will take charge and exercise their problem-solving skills
• Strong analytical, creative thinking and problem-solving skills
• Great communication skills is what you are known for, you can communicate across different teams using different techniques to understand customer’s needs
• Building relationships and working within a collaborative team environment is what motivates you

Responsibilities

• Provide support to consultants across a portfolio of projects during all phases of our client implementations of the Lifelong Learning software including project initiation, implementation, training, user acceptance testing and go live planning
• Independently lead low complexity, rapid implementation projects once sufficient product and implementation process knowledge has been acquired
• Provide project support to the consultant team across a portfolio of projects
• Support the set-up and initiation of new client projects
• Be responsible for maintaining an in-depth understanding of Lifelong Learning features, functionality and implementation processes
• Prepare and deliver customized product training to customer stakeholders, executing and leading train-the-trainer sessions
• Triaging issues and provide first level customer support, identifying use cases or change requests where a consultant is required
• Coordinate activities and work with cross-functional teams such as development, dev-ops, and sales
• Own the creation of weekly client project status reports and monthly steering committee meetings, providing support on the respective calls
• Your project management tasks will include providing (or supporting the creation of) status reports (both internal and client facing), updating the project plan, and timely reporting on key project metrics
• Play a role in reviewing, updating and improving our internal documentation, client-facing materials and project delivery methods
• Provide hands-on support for project onboarding tasks including data entry (including data migration activities) where required

Preferred Qualifications

• Project Management, Scrum certification or pre-certification, an asset
• Familiar with Agile methodologies

Benefits

• Remote first workplace – located anywhere in North America , our employees get things done!
• RRSP/401(k) with matching employer contributions
• Professional development and internal career mobility opportunities
• Flexible time off
• Comprehensive benefits package
• Mental health benefits
• Financial health benefits
• DEI, Culture and Environment employee led committees
• Collaborative work environment