Implementation Delivery Lead

Summary

Join bswift, a leader in benefits administration, and become a technical expert driving client implementations. You will manage client expectations, consult on best practices, and recommend system enhancements. Responsibilities include system configuration, testing, data conversion, and vendor integrations. You will also coach implementation analysts and resolve client inquiries. This role requires 3+ years of client implementation experience, preferably in benefits or healthcare, along with advanced MS Excel skills and strong communication abilities. bswift offers a comprehensive benefits package including health benefits, retirement plans, professional development, and a supportive culture.

Requirements

• 3+ years of client relationship and implementation experience (preferably in benefits or healthcare industry)
• Advanced proficiency in MS Excel (VLOOKUPs, Pivot tables, providing data summaries) and working knowledge of other MS Office products
• Strong communication skills, both written and verbal
• Proven track record of developing and maintaining strong relationships with clients and brokers
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, brokers, and internal stakeholders
• Ability to work independently as well as part of a team
• Strong problem-solving skills
• Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere
• Must be able to quickly sort through complex subject material
• Strong analytical skill set and ability to effectively use data for strategy
• High level of productivity, reliability, responsibility, attendance, dependability, organization, and accuracy/thoroughness
• Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
• Must possess a passion for teamwork and providing excellent client service
• Willingness to travel as needed
• Bachelor's degree in business administration or related field or equivalent experience

Responsibilities

• Bswift Technical and subject matter expert in key meetings including Implementation status meetings and other meetings during the implementation process with clients
• Manage client expectations, anticipating possible issues and communicating turnaround times with reasonable delivery dates
• Proactively consult clients on best practices and be a subject matter expert on necessary system and process changes to achieve client goals
• Research and recommend system enhancements based upon client needs (assist in the development specifications with bswift Product Managers and Developers)
• Work closely with other teams within the organization to ensure that all services are delivered in a timely and effective manner
• Keeping up to date with industry trends and developments and making recommendations for changes to the company’s client service approach as needed
• Proactively identifying project risks and alerting Implementation lead
• Own multiple areas of an implementation including but not limited to
• System configuration/testing/auditing
• COBRA/Direct Bill set up management
• Communications
• Vendor Integrations
• Data conversion
• Payroll
• Coach Implementation Analysts on their deliverables
• Researching, resolving, and replying to client inquiries regarding system or process gaps

Benefits

• Comprehensive Health Benefits : Access to health, dental, and vision plans to support your wellness and that of your family
• Competitive Compensation : A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles
• Remote first, Office friendly environment! No time to commute? No problem!
• Retirement Savings Plans : Options to help you plan for a secure financial future with employer-sponsored retirement savings programs
• Professional Development : Opportunities for career growth, including training and access to resources to support your career progression
• Supportive Culture : A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued
• Employee Wellbeing Initiatives : Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work