Implementation Lead

Summary

Join Age of Learning as an Implementation Lead and oversee the onboarding process for K-12 customers, ensuring successful product implementation and post-launch support. You will manage key accounts, providing technical support and collaborating with Engineering and IT to resolve issues. Responsibilities include developing and optimizing implementation playbooks, driving initiatives to improve key metrics, and project managing the customer journey. The ideal candidate possesses 8+ years of experience in customer implementation, customer success, or product management, ideally within EdTech or K–12 technology, and expertise in LMS and rostering tools. A passion for education and a willingness to travel are essential. Age of Learning offers competitive compensation and benefits, including health insurance, 401k matching, paid time off, and flexible work options.

Requirements

• 8+ years of experience in customer implementation, customer success, or product management; ideally within EdTech or K–12 technology
• Proven experience collaborating with teams
• Skilled at collaborating with sales and product teams to drive successful implementation of Age of Learning solutions
• Proficient in CRM software, Excel, and data analysis tools
• Strong knowledge of learning management systems (LMS) and other educational technology platforms
• Expertise in rostering tools, including Clever and ClassLink
• Excellent organizational and project management skills, with the ability to handle multiple initiatives simultaneously
• Strong analytical and problem-solving skills, with a proactive approach to issue resolution
• Comfortable working in a fast-paced, dynamic startup environment
• Passionate about education and improving learning outcomes
• Willingness to travel up to 30% for customer meetings and industry events
• Bachelor’s degree in Education, Business, or a related field, or equivalent experience

Responsibilities

• Oversee and manage key accounts with a focus on technical support and implementation
• Serve as the primary stakeholder for technical escalations, collaborating cross-functionally with Engineering and IT to deliver timely, effective solutions
• Develop, optimize, and implement playbooks and processes for post-launch implementation and technical support
• Drive initiatives to improve implementation metrics such as time-to-launch, time-to-value, and customer satisfaction
• Project manage the full customer journey, aligning people, processes, and systems for successful product delivery
• Partner with Product and Engineering teams to align technical enhancements with evolving customer needs

Benefits

• 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums
• A 401(k) program with employer match
• 15 paid vacation days (increases to 20 days on your 3rd anniversary), 12 observed national paid holidays, 9 sick days, and 16 paid volunteer hours per year
• Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions