Implementation Engineer

Summary

Join EverTrue, a leading advancement intelligence and donor engagement platform, and become part of a mission-driven team empowering fundraising teams. As a member of our team, you will work directly with customers, building technical integrations between their CRM and our platform. You will leverage your expertise in SQL databases, AWS technologies, and CRM data models to support customer-facing teams and develop solutions. Your responsibilities include building automated ETL workflows, partnering with customer security teams, and establishing system design standards. EverTrue offers a comprehensive benefits package, including a competitive salary, bonus plan, health insurance, 401k match, generous paid time off, a remote-first environment, and opportunities for professional development.

Requirements

• At least 2 years of experience working directly with customers to build out the technical integration between their CRM and our platform, testing, documenting, and validating data flow
• Proficiency with SQL databases and AWS technologies (Appflow, Apache Airflow, Glue Athena, S3, ECS, Cognito (for SSO), and Cloudwatch)
• Experience writing SQL scripts and modifying stored procedures, functions and views
• Experience with Blackbaud, Ellucian, Salesforce or other common fundraising CRMs with a deep understanding of fundraising CRM data models
• Strong knowledge and development or scripting experience working with SFTP, APIs, SDKs, and ETL processes
• Ability to debug / document a custom solution down to API calls, with a proficiency in understanding and handling JSON data
• Experience implementing and configuring LDAP and SSO integrations
• Outstanding communication skills and the ability to communicate effectively with technical and non-technical stakeholders
• A team player with a proactive approach to problem solving

Responsibilities

• Interact with customers and partners to support the EverTrue platform and to gain insight and understanding into customer needs and solutions and map them to EverTrue capabilities via industry best practices
• Support customer facing teams with customer technical queries and work to develop solutions and implement as needed
• Build, automate ETL, monitor, and debug workflows between various 3rd-party systems and customer CRMs to the EverTrue platform
• Partner with customer security teams to address their technical inquiries and assist with configuration of any security requirements and SSO integrations
• Establish and enforce systems designs and architectural standards through communication, documentation and metrics
• Provide guidance to improve the implementation process, documentation, and support protocols
• Work closely with Product and Engineering teams to research responses to challenges and make recommendations to improve the overall product, 3rd party integrations, and the onboarding process

Preferred Qualifications

Knowledge of Major Gifts fundraising process and strategy a plus

Benefits

• A base salary range of $90K - $100K
• A 2.5% bonus plan based on company performance
• We cover 80% of your premium for medical, dental, and vision insurance
• We offer a 401k match of up to 3% to support your financial future
• A remote-first environment for flexible work
• Generous paid time off throughout the year
• Investment in your professional growth and development
• Opportunities to connect with colleagues both in-person and virtually
• The unique chance to contribute to the non-profits and educational institutions you care about, aligning your work with your passions