Support & Implementation Engineer

Summary

Join our team as a Support & Implementation Engineer, providing high-level onsite and remote IT technical liaison for enterprise solutions. Implement and support solutions, troubleshoot issues, and collaborate with other teams. Responsibilities include installing solutions, diagnosing problems, responding to customer requests, reviewing technical documentation, and conducting maintenance. The role requires a Bachelor's degree, at least two years of relevant experience, excellent English and Russian language skills, and willingness to travel. Experience with various technologies is essential, including database engines, operating systems, cloud infrastructure tools, and application servers. Additional experience in large enterprise environments, cloud computing, and security solutions is a plus.

Requirements

• Bachelor's Degree in Information Technology, Engineering/Science, Computer application, or any related field
• At least 2 years experience in a similar field
• Excellent command of the English language (Speaking, writing, and presentation)
• Excellent command of the Russian language (Speaking, writing, and presentation)
• Willing to travel and work extra hours when needed
• Experience in database engines (Oracle, MS-SQL, and PostgreSQL)
• Experience in operating systems (Linux and MS Windows)
• Developed knowledge in cloud Infrastructure Orchestration Tools (Ex. Kubernetes, HashiCorp Nomad)
• Working experience in application servers (Ex. Apache Tomcat, Oracle WebLogic, IBM WebSphere)
• Knowledge and acquired skills of DevOps techniques including (CI/CD, Helm, Ansible)
• Knowledge in Directory Services (AD & LDAP)
• Professional effective communication, verbal and written
• Customer oriented mentality
• Excellent personal skills
• Details oriented and a team player
• Initiative and self-managed
• Time management and result oriented

Responsibilities

• Implement and install solutions at customer's infrastructure platforms
• Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different implementation layers
• Act positively and respond promptly to the customer’s requests/tickets
• Prepare, review and ensure the accuracy of technical documentation
• Conduct Preventive / Corrective Maintenance visits
• Perform any other job-related duties related to work

Preferred Qualifications

• Experience in large enterprise environments with emphasis on payments, remittance solutions
• Experience in Cloud Computing, Virtualization Technologies, Storage, Network Infrastructure
• Implementation experience of High Availability & Disaster Recovery, Backup & Recovery Strategies
• Knowledge of PKI Infrastructure and Certificate Authorities
• Knowledge of database engines (MySQL and NoSQL Databases)
• Knowledge of server and client operating systems (Linux Distros, MS Windows)
• Knowledge in Object Storage management
• Knowledge of Security Authentication and Authorization Solutions (HashiCorp Vault and Keycloak)
• Knowledge in Cloud-based Solution Infrastructure (AWS, Azure, Google Cloud, OCI, IBM)