Harbor.ai is hiring a
Implementation Engineer in Worldwide

Summary

Harbor is seeking an Implementation Engineer to join their Legal Technology team. The role involves ensuring client satisfaction through successful installation of Intapp solutions, participating in complex projects, and maintaining professional and technical knowledge. This is a remote position that can be located anywhere in the US, Canada, or the UK.

Requirements

• Four-year degree in a relevant field or equivalent combination of experience and education
• At least 2-5 years of experience in a customer-facing software implementation role in a legal services/law firm environment
• Experience writing Microsoft SQL Server queries with a solid understanding of relational database structure and normalization
• Expert proficiency with Microsoft SQL scripting language
• Competent in the following areas: problem solving, customer-focus, communication, collaboration, organizational support, quality focus, and punctuality

Responsibilities

• Assesses client needs and installs and implements industry-standard legal systems, integrations, and enterprise solutions
• Provides leadership to all members of the team
• Has advanced expertise with deployment methodologies
• Acts as the escalation point for complex situations and creates effective solutions
• Is highly proficient with products and features
• Acts as go-to for go-live off-hours help for internal resources or general technical hurdles
• Performs upgrades to production systems as needed
• Migrates on-premises solutions to the Cloud using REST service via 3rd party tools
• Writes reports to review historical data using SQL and/or cloud-based reporting solutions
• Owns the end-to-end implementation of software products and services
• Owns client communication process and is responsible for setting client expectations on a project basis
• Assists with product rollouts by ensuring end users are trained to be fully conversant with the software
• Responsible for prioritizing and managing own workload to meet client expectations
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
• Contributes to team effort by accomplishing related results as needed
• Provide design and architecture expertise for delivering client integrations
• Understand, develop, and implement integrations with a variety of systems including AD, Microsoft SQL Server Systems, flat files, XML files, and APIs on behalf of clients
• Provision Boomi ATOMS and troubleshoot on-prem resource access
• Deliver new integrations as both a technical resource for configuration and a functional resource working closely with client teams
• Perform maintenance activities for our client integrations, including troubleshooting and resolving issues
• Be responsible for the overall integration strategy and rationalization of integrations
• Populate cloud-hosted systems using REST services
• Work closely with clients to roll out new software solutions that contain their data
• Review and resolve complex technical support requests as needed
• Consistently maintains 80-90% of time spent on client-billable projects

Preferred Qualifications

• Expert proficiency in the following technical areas: XML, JQUERY/JSON, REST APIs
• Expert proficiency in the following technical areas: IIS, SSL, XML, JQUERY
• Experience using Sisense reporting tool
• Experience in Legal systems such as Aderant, Elite, iManage
• Advanced level of knowledge in the legal operations and technical fields

Benefits

• Remote work
• Flexible hours