Implementation Lead

Summary

Join Celerity, a leading consulting firm, as an Implementation Lead in Chelan, Washington. This hybrid/remote role offers a competitive salary of $165k-$185k annually. You will lead end-to-end implementation of FSM solutions for utilities and energy clients, building and mentoring a high-performing team. Responsibilities include project leadership, team development, client engagement, strategic planning, process optimization, technology management, and change management. The ideal candidate possesses 12+ years of experience in FSM implementations within the utilities and energy sectors, strong project management skills, and excellent communication abilities. Travel is required.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
• Minimum of 12 years of experience including Field Service Management solutions, with a significant focus on the utilities and energy industries
• Proven track record of leading complex FSM implementations, and integrating with existing technology stack (ERP, CRM, CIS, BI, Datawarehouse, etc.)
• Strong understanding of utility operations, asset management, and regulatory compliance
• Demonstrated experience in team building and leadership, with the ability to inspire and develop talent
• Excellent project management skills, including proficiency in project planning, execution, and risk management
• Exceptional communication and interpersonal skills, with the ability to effectively engage clients and stakeholders at all levels
• Technical proficiency in FSM software platforms, system integration, and data analytics
• Ability to travel to client site (domestic and(or) international) as required and defined per project requirements

Responsibilities

• Lead the end-to-end implementation lifecycle of FSM solutions, from initial scoping to post-go-live support
• Define project objectives, scope, and success criteria in alignment with client business goals
• Oversee configuration, customization, integration, and deployment of FSM solutions, ensuring seamless adoption and minimal disruption to client operations
• Develop comprehensive project plans, work breakdown structures, and milestone tracking to ensure adherence to timelines and budgets
• Regularly report project status to stakeholders, highlighting key achievements, challenges, risks, and mitigation strategies
• Build, recruit, and mentor a high-performing implementation team, including functional consultants, technical specialists, and support staff
• Define team roles, responsibilities, and career development pathways to cultivate a culture of continuous learning and improvement
• Provide hands-on leadership in knowledge sharing, training, and professional development for new hires and junior team members
• Implement standardized training programs to ensure consistency and quality in service delivery
• Establish and maintain a performance-driven culture through regular feedback, evaluations, and strategic workforce planning
• Serve as the primary liaison between clients and internal teams, ensuring transparent communication and proactive issue resolution
• Conduct detailed business requirement gathering sessions to understand client pain points, workflows, and customization needs
• Translate business requirements into functional specifications and technical solutions that align with best practices
• Build strong, long-term relationships with clients by demonstrating thought leadership, problem-solving expertise, and deep industry knowledge
• Drive client engagement and stakeholder alignment by leading workshops, demos, and user training sessions
• Develop and refine implementation methodologies to enhance project efficiency and scalability
• Identify market trends, emerging technologies, and best practices to continuously improve the delivery model
• Establish KPIs and performance metrics to evaluate implementation success and areas for improvement
• Collaborate with sales, pre-sales, and marketing teams to support business development initiatives and proposal development
• Represent the company at industry events, conferences, and thought leadership panels to enhance brand visibility
• Define and implement quality assurance processes to ensure high implementation standards
• Conduct risk assessments and develop mitigation plans to address project challenges before they escalate
• Establish post-implementation governance, including ongoing monitoring, feedback loops, and continuous improvement initiatives
• Streamline workflows by leveraging automation, AI-driven analytics, and advanced reporting tools
• Ensure compliance with industry regulations, security protocols, and client-specific requirements
• Work closely with IT and development teams to oversee integrations between FSM solutions and other enterprise systems (e.g., GIS, ERP, CRM, asset management systems)
• Define API and data integration strategies to ensure seamless interoperability between FSM and client legacy systems
• Stay up to date with advancements in AI, IoT, and predictive analytics to enhance FSM capabilities
• Provide technical leadership in troubleshooting, debugging, and performance optimization of FSM solutions
• Develop and execute change management strategies to drive successful FSM adoption within client organizations
• Facilitate training workshops, documentation, and support programs to ensure users are equipped to maximize FSM functionality
• Implement user feedback mechanisms and post-go-live support plans to address adoption challenges and ensure long-term client success
• Drive cultural transformation by aligning FSM implementation with organizational change initiatives

Preferred Qualifications

• Advanced degree (MBA or Master’s) is preferred
• Experience with OverIT's FSM platform and its applications in the utilities sector and(or) familiarity with FSM tools
• Consulting background with experience in client-facing roles delivering high-impact programs
• Familiarity with GIS integration and mobile workforce management solutions
• Knowledge of emerging technologies such as IoT, AI, and Machine Learning as they apply to Field Service Management
• Professional certifications in project management (e.g., PMP) or relevant technical areas

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance (STD/LTD)
• Flexible Spending Account
• Health Savings Account
• Basic Life/AD&D
• 401(k) plan
• Paid Time Off
• Company Holidays
• Leave of Absence
• Flexible Work Schedules
• Employee Referral Program
• Professional Development
• Charitable Contribution Match