Remote Implementation Manager

Summary

The 15Five Implementation Manager is responsible for managing new customer implementations, integrations, and data management strategy to ensure high levels of customer satisfaction. The role involves serving as the primary point of contact and project manager for new customer implementations, helping customers craft data strategies, implementing user-data management frameworks, and advising on launch and communication strategy.

Requirements

• 4-6 years of experience in Implementation, Project Management, or another client-facing role, preferably in a similar role with SaaS-based solutions
• Demonstrated success in driving implementations and managing multiple projects simultaneously

Responsibilities

• Manage new customer implementations, integrations, and data management strategy to ensure high levels of customer satisfaction
• Serve as the primary point of contact and Project Manager during Implementation
• Help customers craft a data strategy that will support multiple features and use-cases within 15Five
• Advise customers on launch and communication strategy

Benefits

• Full Medical, Dental, and Vision Insurance
• Flexible Time Off (minimum 3 weeks off every year)
• Employer paid Short-Term, Long-Term Disability, and Term Life
• 401K with 4% match at 6 months of employment
• Inclusive Benefits Stipend (to help cover some of the gap on medical needs not covered by traditional benefits)
• Up to 16 weeks Paid Parental Leave for birth and non-birth parents
• 11 paid holidays in 2024
• TalkSpace (mental health therapy)
• Headspace (mindfulness exercises for stress & sleep, including for children)
• Wellness Coach App (offers meditation and movement classes, courses, workshops, and panels in a live and interactive setting)
• Monthly reimbursement for internet
• Sabbatical Program accessed at 5 or 7 Years
• Extensive training and development such as strengths discovery and alignment and Manager specific development opportunities