Remote Implementation Manager

Summary

Join Aiwyn's fast-growing Implementation team and play a pivotal role in delivering exceptional experiences to our customers. You will onboard and educate new firms on our software, advise on best practices, and provide transparent support. Your responsibilities include managing the implementation process, configuring systems, training firms, and testing data flow. You will also contribute to refining standard operating procedures and leading internal improvement projects. The ideal candidate possesses 3-5 years of B2B SaaS implementation experience, a passion for problem-solving, strong communication skills, and project management expertise. Aiwyn offers competitive pay, a remote work culture, flexible PTO, excellent health benefits, stock options, and a 401(k) match.

Requirements

• Have 3 - 5 years of experience in B2B SaaS customer-facing implementation experience
• Have a deep-rooted passion for problem-solving and yearn for customer delight
• Be able to take initiative and drive progress, even when all the answers are not yet in front of them
• Have strong written and verbal communication skills with the ability to take complex situations and explain them simply
• Have previous experience with customer-facing Project Management, Onboarding, and Implementation
• Be highly proficient in English, with excellent written grammar and spelling
• Have expertise and confidence in managing the expectations of stakeholders at various levels (from Administrator to CFO)

Responsibilities

• Be responsible for multiple Implementations at once
• Frequently meet with Firms to configure, test, and train their staff during their time in Implementation
• Travel onsite in certain cases where a detailed training or workshop is needed for the firm (less than 10%)
• Manage activities, timelines, and dependencies for internal and external sharing using Monday.com, our implementation project-management system
• Balance creative problem-solving with process consultation to ensure an individual firm’s needs are met with our software
• Take ownership of internal projects, collaborating with team members inside and outside of Implementation, to help our team rapidly evolve

Preferred Qualifications

• Have experience working in the accounting firm industry
• Have experience with Monday.com Work Management Software
• Have experience working with Hubspot and Jira

Benefits

• Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year
• Remote, work-from-anywhere culture
• Flexible PTO
• World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support
• Stock options - every Full Time Employee has ownership in Aiwyn's future and success
• 401(k) matching