Implementation Manager

Summary

Join BeyondTrust's Professional Services Project Management team as an Implementation Manager! This role centers on coordinating and managing the delivery of BeyondTrust services to new and existing customers. You will manage multiple concurrent projects, ensuring timely and budget-conscious completion. Success requires collaboration with team members, managing customer inquiries, and providing operational reporting. The ideal candidate possesses strong project management skills, software implementation experience, and fluency in English and Spanish. BeyondTrust offers a flexible and supportive work environment.

Requirements

• Bachelor’s Degree or equivalent training or experience
• Proven track record of successfully coordinating software implementation projects
• Ability to demonstrate an understanding of software delivery implementation methodologies within a post-sales environment
• Ability to demonstrate a good understanding of project scheduling, scope management, resource/budget management, and issue/escalation management
• Ability to learn required technical knowledge relating to BeyondTrust products
• Proficiency with modern business applications (Microsoft Office 365, Teams, Visio, Project, Salesforce.com)
• Ability to prioritize and manage multiple concurrent customer projects with minimal supervision
• Excellent organizational, interpersonal, and communication skills (oral, written, and presentation)
• Fluent in English and Spanish

Responsibilities

• Manage and administer multiple concurrent BeyondTrust customer implementation projects
• Track and manage project details ensuring customer implementation projects remain on track for successful completion within time and budget constraints
• Work collaboratively alongside other Professional Services team members
• Manage internal and external customer project inquiries
• Assist with monthly project-related business reporting driving revenue recognition and utilization
• Assist with internal procedural documentation and process development
• Effectively communicate project expectations to the customer, project team members, Sales, and management
• Effectively manage technical and non-technical project issues to resolution
• Escalate risks and issues internally to management and externally to customer project management teams to resolve or mitigate risk
• Provide operational reporting on project status
• Ensure customer satisfaction throughout the implementation process
• Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services

Preferred Qualifications

• Experience with BeyondTrust products (or Bomgar/Avecto/Lieberman products) is a plus
• FinancialForce PSA experience is a plus
• Experience working with LATAM customers and partners