Implementation Manager

Summary

Join eBacon, a software company specializing in certified payroll and fringe benefit management for the construction industry, as an Implementation Manager. You will be responsible for overseeing the entire client onboarding process, from initial setup to completion. This includes gathering requirements, providing training, managing multiple accounts, and ensuring client satisfaction. The ideal candidate possesses 3+ years of experience in account management and payroll processing, strong communication skills, and a detail-oriented approach. The role requires proficiency in MS Office Suite and the ability to thrive in a fast-paced environment. eBacon offers a hybrid work model (Phoenix or remote) and excellent benefits.

Requirements

• 3+ years’ experience in account management and/or client implementation
• 3+ years' payroll processing experience
• Strong attention to detail and follow-through on client requests
• Excellent written and verbal communication skills
• Ability to work independently, solve problems, and take initiative
• Thrive in a fast-paced environment, meeting deadlines despite frequent interruptions
• Strong work ethic, eagerness to learn, and ability to analyze large data sets
• Detail-oriented with a focus on process improvement
• Proficiency with MS Office Suite (Excel, Word, PowerPoint)
• Must be legally authorized to work in the United States without the need for employer sponsorship

Responsibilities

• Oversee the entire client implementation process, from post-sale to completion
• Collaborate with different departments to address any issues that may arise during implementation
• Set and manage client expectations using the implementation timeline
• Provide technical training and support for HRIS and initial payroll processing
• Work closely with sales and operations teams to ensure smooth implementation, as promised
• Organize and complete all required implementation documentation
• Communicate new client information to the implementation team, ensuring all departments are equipped for accurate and timely service
• Ensure weekly deliverables are met according to the established timeline
• Handle and resolve client issues and requests, following up until resolved
• Ensure complete client satisfaction throughout the process

Preferred Qualifications

• SQL knowledge
• Experience with Certified payroll (Davis-Bacon and/or State Prevailing payroll)
• Experience auditing payrolls for compliance
• Familiarity with HR and payroll regulations
• Knowledge of group health plans, ACA regulations, and enrollment processes

Benefits

• Competitive pay
• Plenty of PTO
• Health care
• 401K matching
• Fun employee outings