Implementation Manager

Summary

Join Flume Health as our Implementation Manager and lead healthcare program and data implementations from kickoff through post-go-live transition, ensuring client expectations are met. You will plan, direct, and coordinate services and technology, enhancing our implementation approach. Responsibilities include acting as the primary client contact, building detailed project plans, creating project updates, and ensuring successful handoff to the Client Success team. You will also oversee multiple complex projects, manage risks, facilitate business and technical requirements, and collaborate with internal and external teams. Furthermore, you will own the implementation process, monitor performance, identify areas for improvement, and work cross-functionally. This role requires digital healthcare experience, experience leading large-scale implementations, a strong understanding of healthcare data flows, and proven analytical and problem-solving skills.

Requirements

• Digital Healthcare, Health Insurance, and or Health Tech experience
• Experience leading large-scale healthcare implementation and or technology projects
• Strong understanding of healthcare data flows and standards
• Proven analytical, organizational planning, and problem-solving skills that enable the development, decisioning, and execution of successful implementation programs
• Comfort leading client communication and engaging with client executives
• Strong communication skills with the ability to understand, interpret, and communicate ideas, business and technical requirements
• Expertise with project management tools, methodologies, and processes
• The ability to work independently as well as in a cross-functional team, thriving in a rapidly-changing environment
• Bachelor's Degree or related work experience required

Responsibilities

• Acts as the primary point of contact for new and renewing clients during implementation
• Builds and drives a detailed project plan including milestones, tasks, and owners
• Creates and delivers project updates including status reports on deliverables, risks, and mitigation plans to clients, partners, and Flume leadership
• Ensures successful handoff from completed implementation to Client Success team including documentation
• Performs other duties as needed
• Coordinates multiple, complex implementation projects using accepted project management methodologies
• Identifies and manages project delivery risks and associated migration strategies related to scope, budget, and timing expectations
• Leads the facilitation of business and technical requirements, ultimately owning the capture and communication of requirements
• Works collaboratively with internal team and external vendors to ensure that business requirements are clearly understood and delivered within the technology solutions
• Coordinates tasks, directs resources, and maintains awareness of all aspects of project
• Owns the implementation process and monitors performance against agreed upon measures of success
• Works cross-functionally and drives collaboration with Technical, Product, Client Success, and Sales teams
• Identifies potential areas for process improvement to support rapid growth, accelerate delivery, and improve client experience at scale

Preferred Qualifications

Project Management Professional (PMP) certification preferred or equivalent experience

Benefits

• Flexible PTO - you’re going to be working hard so enjoy time off
• A robust stock option plan to give our employees a direct stake in Flume’s success
• WFH stipend - we’ve always been remote first
• Competitive compensation and 401k with a 4% match
• Comprehensive health coverage (medical, dental, vision)