Implementation Manager

Summary

Join INGENIOUS.BUILD as an Implementation Manager and play a crucial role in onboarding and training clients on our innovative real estate and construction project management platform. You will be responsible for ensuring client success and retention by delivering exceptional training and support. This role requires a deep understanding of the AECO industry and construction management, along with excellent communication and teaching skills. You will work closely with various teams to foster growth and partnership. The compensation range is broad, reflecting the diverse experience levels considered for this position. INGENIOUS.BUILD offers a unique opportunity to contribute to a groundbreaking platform.

Requirements

• Understand how to leverage Ingenious resources to educate customers and provide relevant adoption, best practices, and technical recommendations on solutions and enhancements that support customer needs
• Leverage AECO domain and product knowledge to motivate customer adoption and expose opportunities to expand Ingenious's footprint
• Experience creating advocates by ensuring that customers achieve desired outcomes while maintaining strong relationships
• Experience in facilitating initial discovery, scoping, and running training sessions
• Top-notch communication skills are a must

Responsibilities

• Conduct analysis and impact assessment to determine the most effective approach for implementing change
• Onboard and train our customers on industry workflows and best practices for using our platform
• Deliver 5 star Virtual and Onsite training while staying lively and properly engaging your audience
• Properly document follow-ups and interface with multiple stakeholders
• Proactively monitor platform usage and reach out to key stakeholders as needed
• Proactively identify at-risk customers and work with internal teams to define and execute strategies that secure retention
• Ensure cross-functional partnering and growth strategy between sales, customer success, and product

Preferred Qualifications

Understanding of construction management and AECO industry knowledge is preferred

Benefits

Compensation range between $85,000 and $100,000