Implementation Manager

Summary

Join Inspiren, a company revolutionizing healthcare with innovative technology, as an Implementation Manager. You will lead multiple product implementations nationwide, ensuring a smooth customer experience. Responsibilities include project management, deployment execution, customer engagement, cross-functional collaboration, and process optimization. This role requires a Bachelor's degree, 5+ years of experience in implementations or project management, and proven success in managing hardware and software solutions, ideally within healthcare. The position offers a competitive salary, equity, benefits, flexible PTO, and a remote work option.

Requirements

• Bachelor’s degree in engineering, information technology, or a related field
• A minimum of 5 years' experience in an implementations, project management, or professional services role
• Proven experience in managing the implementation of hardware and software solutions, ideally within the health-tech or high-tech sector
• Excellent project management skills, with a track record of delivering complex projects on time and within budget
• Know-how of lean tools/methodologies
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with both internal and external stakeholders
• Ability to travel up to 50%, or as needed for customer engagements

Responsibilities

• Develop and implement project plans to ensure sites are completed on-time, on-cost, with highest customer satisfaction, as well as other key KPIs, partnering with operations, product support, and other key contractors
• Own the entire project lifecycle, from sales handoff, initial scoping and planning, through implementation, training, to post-implementation support
• Manage the operational/tactical relationships with key customer stakeholders, acting as the primary point of contact for implementation engagements
• Partner with Go-to-Market to understand customer needs and ensure solutions are tailored to meet these needs, collaborating with other key functions
• Drive necessary improvements within the end-to-end implementations process, leverage lean tools such as value-stream mapping, etc

Preferred Qualifications

PMP certification

Benefits

• The annual salary range for this role is $140,000-$160,000 + equity +benefits (including medical, dental, and vision)
• Flexible PTO
• Location: Remote, US