Implementation Manager

Summary

Join Inspiren as an Implementation Manager and lead multiple product implementations nationwide, ensuring seamless customer experiences. You will manage the entire project lifecycle, from sales handoff to post-implementation support, driving hardware and software delivery and hitting project milestones. This role demands excellent project management skills, strong customer engagement, and cross-functional collaboration. You will optimize implementation processes and build strong relationships with internal and external stakeholders. The position offers a competitive salary ($150,000-$170,000 + Equity & Benefits), flexible PTO, and a remote work arrangement.

Requirements

• Bachelor’s degree in engineering, information technology, or a related field
• A minimum of 5 years' experience in an implementations, project management, or professional services role
• Proven experience in managing the implementation of hardware and software solutions, ideally within the health-tech or high-tech sector
• Excellent project management skills, with a track record of delivering complex projects on time and within budget
• Know-how of lean tools/methodologies
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with both internal and external stakeholders
• Ability to travel up to 80%, on short notice, and as needed for customer engagements

Responsibilities

• Project Management: Develop and implement the project plans to ensure sites are completed on-time, on-cost, with highest customer satisfaction, as well as other key KPIs, partnering with operations, product support, and other key contractors
• Deployment Execution: Own the entire project lifecycle, from sales handoff, initial scoping and planning, through implementation, training, to post-implementation support
• Customer Engagement : Manage the operational/tactical relationships with key customer stakeholders, acting as the primary point of contact for implementation engagements
• Cross-Functional Collaboration: Partner with Go-to-Market to understand customer needs and ensure solutions are tailored to meet these needs, collaborating with other key functions
• Process Optimization: Drive necessary improvements within the end-to-end implementations process, leverage lean tools such as value-stream mapping, etc

Preferred Qualifications

PMP certification is strongly preferred

Benefits

Flexible PTO